Customer Service Advisor PT Evenings -Leicester

As a Customer Service Advisor you'll be the first point of telephone contact for our customers, and that will involve a lot more than just answering questions. What we're really looking for in you is a genuine passion for making banking simple, personal and fair for our customers, and the confidence to take ownership and solve problems. In return, you can expect a first-class training programme, and a clearly defined career development path, through our advisor progression scheme. If you're willing to work hard, we're ready to help you progress.
At Santander we're aiming to make everything simpler. We want to make it easier for our customers to do business with us so there will be no more banking jargon and much more straightforward customer-friendly advice. So there's never been a better time to join us at our bright, modern building in Carlton Park Leicester.

As a Customer Service Advisor - Part time your skills and qualifications will include:

The natural ability to treat each customer as an individual and deliver a tailored response
Problem-solving skills to identify and resolve recurring issues without resorting to short-term fixes
The confidence to think on your feet and the flexibility to adapt to a wide range of responsibilities
A team-based approach to work, and a desire to coach and advise colleagues on best practice and new developments
Numerical and computer skills, and the attention to detail needed to succeed in a regulated environment


Rewarding you:
Starting salary is GBP15,379 + OTE GBP1,200 bonus Pro-rata

Pension
25 days holiday plus bank holidays (Pro Rata)
Product, Retail and High Street discounts
Shift allowance for late working after 9pm

In addition to your pay and bonus, we offer you a benefits package that's flexible and allows you to be in control, as well as all the policies, tools and guidance to support you.
We welcome applications from all sections of the community. Our Women in Business network provides women with valuable development tools. We're creating a better balance of women in management positions, and empowering everyone to fulfil their true career potential.

Working hours:
We're recruiting Part-time roles at 16 ?? hours per week.
Training Duration will be 5 weeks and you will be required to commit to 20 hours per week during training (Monday to Thursday 17:45 to 21:00 and Saturday 09:00 to17:00)
Once training is complete, you will be required to commit to the following hours;
Shift Rotation as follows;
Week 1: Mon to Wed 17:45pm to 21:00pm & Saturday 7 hour shift with latest finish time of 9pm
Week 2: Thursday & Friday plus another evening which is flexible (Mon to Wed) 17:45pm to 21:00pm & Sunday 7 hour shift with latest finish time of 9pm
Total hours per week: 16 ??

Location
You'll be working in our vibrant modern Carlton Park offices just outside of Leicester city centre in Narborough. With an onsite restaurant, coffee shop and Santander branch, free parking, childcare options and gyms nearby, there's something for everyone.


Why Santander?
With over 150 years of experience, we've built a strong, international presence, with more branches worldwide than any other bank. Dedicated to making things simple, personal and fair for our customers our aim is to become the best bank in the UK, and we know we can't make it happen without our people. That's why we promote an environment where everyone counts. With us, you'll be encouraged to develop both professionally and personally, and by listening to your unique perspective, and turning your ideas into action, we'll grow along with you.
We are committed to helping you achieve a reasonable balance between your home and working life. To support you in meeting your commitments outside of work, we support you to make a difference in your local community with volunteering and fundraising schemes.
Time to apply:
If this sounds like a role you're interested in then please apply on the link below.



Salary: GBP15375.00 per annum + Bonus and Benefits (Pro Rata). Date posted: 20/04/2017