Commercial Administrator

This leading specialist in the design and manufacture of Mechanical Seals and Support Systems is looking to recruit a Commercial Administrator.

The main purpose of the role is to work as part of a dedicated team as the first point of contact for a portfolio of customers, providing them with first class customer service at all times.

Principal Accountabilities
- Direct responsibility for coordinating a list of UK and overseas customers to provide exceptional customer service at all times.
- Ensure that all customer orders and enquiries are actioned promptly providing feedback to customers on expected ship dates, quotes and any other enquiries raised to maintain exceptional customer service
- Participate in project work when required, communicating technical details between colleagues and customers to maintain exceptional customer service
- Ensure that if problems arise, prompt and effective corrective action is taken to ensure a satisfactory conclusion is reached for all parties
- Actively participate in ensuring company performance measures are met, in particular those related to service levels
- Provide cover for the reception area when required dealing with visitors face to face presenting a professional environment at all times.

It is essential you have a GCSE pass or equivalent, in English and Mathematics. It would be desirable, but not essential, to have a NVQ Level 2 in Business Administration

You must also have the following skills and/or knowledge:
- Excellent interpersonal skills
- Excellent communicator both written and oral
- Exceptional and professional telephone manner
- Ability to work under pressure and to tight timescales
- IT Literate
- Competent in the use of MS Office packages

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