Client Delivery Executive

What makes it so great to work here? Firstly, It's the people. 1,300 of us from 44 different nationalities working across 11 offices in the UK and Ireland. It's also our clients. We get to work with the world's biggest and best brands. Most of all though, it's the culture. We want you to be you and we want to help you excel and grow in your career with us. • 25 days holiday rising to 28 with long service • The option to buy even more holiday! • An opportunity to work with the UK???s leading manufacturers • A great contributory pension with a highly elite pension provider • A choice of the most popular custom made company cars or car allowance • Fantastic private healthcare package • First class training support and development opportunities • Gain Invaluable Nielsen experience on your CV The Client Delivery Executive role is critical to effectively delivering the best possible service of our Nielsen products. In this role you are accountable for direct management of our retailer clients for all operational elements, including quality and delivery, for a number of named accounts. You will be working in a dynamic and supportive team environment to ensure our clients??? expectations are exceeded. Working across multi-functional teams, you will learn about the wider business to ensure a holistic approach for effective retailer management. Key accountabilities for our roles include: • Manage retailer requests (internal & external) and provide solutions to ensure that Client requirements and commitments are met/exceeded; working directly with Clients, Client Service and Operations, on and off shore teams. • Drive request/query resolution by being the end to end owner & taking accountability • Provide direct support to clients / client service organisations in case a client raises a business critical data quality issue. Ensuring relevant actions are put in place and followed. • Introduce clients to new product category offerings and services as products are developed. Ensure the new product process is shared, implemented and followed through with clients directly. • Ensure an accurate and smooth transition of our new offerings to Retailers. • Build and maintain relationships with retailers across all levels of stakeholders. To succeed in this role you will ideally need:- • To demonstrate leadership and take ownership/accountability for you client. • To be part of and help develop an effective team working collaboratively to share learnings and best practices. • The ability to understand complexities but demonstrate them in simple terms to internal stakeholders and clients. • A passion for building strong client relationships. • A combination of sound operational knowledge and client focus. • To be an experienced decision maker who is able to drive projects forward. • To be data environment savvy, being able to interpret Retailer Data sets and requirements. *LI-GB