Marketing Executive - Service & Retention
- Recruiter
- Leeds Building Society
- Location
- Leeds
- Salary
- Competitive
- Posted
- 20 Apr 2017
- Closes
- 26 Apr 2017
- Sectors
- Marketing, PR & Advertising
- Contract Type
- Permanent
- Hours
- Full Time
Marketing Executive - Service & Retention
Leeds Building Society is looking for a Marketing Executive - Service & Retention to join our Customer and Digital department, based at our Head Office in the heart of Leeds city centre.
About the role
The Marketing Executive - Service & Retention will effectively deliver and implement all sales, service and regulatory communications activities to existing members to maximize brand advocacy, cross-sales and retention. Duties include the day to day delivery of B2C sales and service communication and campaigns to existing members. You will develop and implement engaging collateral to support customer retention including base stationary, printed literature and promotional communications.
Key Accountabilities
- Provide support as necessary for the day to day delivery of the Society's retail savings maturity and legislative communications
- To build positive relationships with key internal stakeholders to ensure maximum campaign effectiveness
- Supporting senior team members in ensuring the effective implementation of the brand development and legislative activities
- To use insight to inform the development of campaigns, communications and marketing collateral.
- To ensure all activity meets legislative requirements and adheres to Society sign off procedures
- To maintain effective day to day relationships with third party providers as required (Aviva/L&G/EPG/Dignity etc.)
- To maintain effective day to day relationships with external agencies including but not limited to: design/research/marcomms/print/fulfilment houses
- Management of in house mailings
Essential Skills and Experience
- Experience of working in a fast paced environment
- Working knowledge of marketing print fulfilment and/or email broadcast processes
- Good planning, organisation and communication skills essential
- Experience of managing third party supplier relationships
- Knowledge of marketing analytics would be an advantage
- Attention to detail
- Ability to be a self-starter as well as a team player
- A recognised marketing qualification would be an advantage. Educated to A-Level standard, or equivalent
- Database/analysis knowledge and experience
- Excellent Microsoft Office skills
Benefits and Rewards
- Competitive salary
- Annual performance related bonus scheme
- 26 days annual holiday
- Annual holiday purchase scheme
- Annual volunteering day
- Exclusive colleague mortgage deals
- Leeds Colleague Association scheme
- Childcare voucher scheme
- Cycle flex scheme
- Health Shield cash plan
- Life assurance
- Long service awards
- Pension scheme
- Recommend a friend scheme
- Travel ticket loans - bus and train
Career Development
We see all colleagues as key to our success. Life at Leeds Building Society is both challenging and rewarding and we provide a wide range of training and development opportunities to help you build a successful career with us.
About Leeds Building Society
We are the 5th biggest building society in the UK with 140 years of experience and we have every intention of getting better and better. We are totally committed to do what we were set up to do - to help people save money and to buy their own home.
We've won a whole host of awards over the years, which reflect how we have focused on our customer service. We've also worked hard to develop a product range to try to meet our members' needs, and have worked with numerous local communities and chosen charities.
We're not a bank - we're a mutual, which means we're owned by our members and are run exclusively in their best interests.
To Apply
- Click "Please Apply" below.
Leeds Building Society is looking for a Marketing Executive - Service & Retention to join our Customer and Digital department, based at our Head Office in the heart of Leeds city centre.
About the role
The Marketing Executive - Service & Retention will effectively deliver and implement all sales, service and regulatory communications activities to existing members to maximize brand advocacy, cross-sales and retention. Duties include the day to day delivery of B2C sales and service communication and campaigns to existing members. You will develop and implement engaging collateral to support customer retention including base stationary, printed literature and promotional communications.
Key Accountabilities
- Provide support as necessary for the day to day delivery of the Society's retail savings maturity and legislative communications
- To build positive relationships with key internal stakeholders to ensure maximum campaign effectiveness
- Supporting senior team members in ensuring the effective implementation of the brand development and legislative activities
- To use insight to inform the development of campaigns, communications and marketing collateral.
- To ensure all activity meets legislative requirements and adheres to Society sign off procedures
- To maintain effective day to day relationships with third party providers as required (Aviva/L&G/EPG/Dignity etc.)
- To maintain effective day to day relationships with external agencies including but not limited to: design/research/marcomms/print/fulfilment houses
- Management of in house mailings
Essential Skills and Experience
- Experience of working in a fast paced environment
- Working knowledge of marketing print fulfilment and/or email broadcast processes
- Good planning, organisation and communication skills essential
- Experience of managing third party supplier relationships
- Knowledge of marketing analytics would be an advantage
- Attention to detail
- Ability to be a self-starter as well as a team player
- A recognised marketing qualification would be an advantage. Educated to A-Level standard, or equivalent
- Database/analysis knowledge and experience
- Excellent Microsoft Office skills
Benefits and Rewards
- Competitive salary
- Annual performance related bonus scheme
- 26 days annual holiday
- Annual holiday purchase scheme
- Annual volunteering day
- Exclusive colleague mortgage deals
- Leeds Colleague Association scheme
- Childcare voucher scheme
- Cycle flex scheme
- Health Shield cash plan
- Life assurance
- Long service awards
- Pension scheme
- Recommend a friend scheme
- Travel ticket loans - bus and train
Career Development
We see all colleagues as key to our success. Life at Leeds Building Society is both challenging and rewarding and we provide a wide range of training and development opportunities to help you build a successful career with us.
About Leeds Building Society
We are the 5th biggest building society in the UK with 140 years of experience and we have every intention of getting better and better. We are totally committed to do what we were set up to do - to help people save money and to buy their own home.
We've won a whole host of awards over the years, which reflect how we have focused on our customer service. We've also worked hard to develop a product range to try to meet our members' needs, and have worked with numerous local communities and chosen charities.
We're not a bank - we're a mutual, which means we're owned by our members and are run exclusively in their best interests.
To Apply
- Click "Please Apply" below.