Trainee Desktop Support Engineer

Our client is the largest prestige motor group covering Cumbria, the North East, Lancashire and the South of Scotland and has been successfully trading for over 40 years. Privately owned and family run, the company prides itself on its professional yet personal approach in dealing with and supporting its customers and staff, always committed to the communities it serves.

An exciting opportunity has arisen for a Trainee Desktop Support Engineer to join the busy IT team at their Head Office in Carlisle.

Key Responsibilities

• To provide 1 st line telephone support to internal users for both hardware and software. Logging calls on in-house system.
• To provide users with guidance and support for in-house and Microsoft products.
• To assist other members of IT Support when visiting sites.

Subject to training

• To ensure software patches and updates are installed timely and where appropriate.
• Set up new hardware and software prior to dispatch to users carefully following established routines and procedures.
• To provide emergency support for business critical systems, servers and other hardware.
• To check servers, backup reports and error logs in order to minimise downtime.
• To keep clear and up to date records of equipment, its location and user/use.
• To carry out duties as specified by the Group IT and Systems Manager

Essential Requirements

• Excellent telephone manner
• Knowledge of Microsoft Office
• Willingness to listen and learn
• Full clean driving license.

Desirable Requirements

• Part or recently completed college or university course in related subject.
• Previous helpdesk experience.

To apply for this position, please submit your CV online.