Rent Recovery Officer (Housing, Welfare, Benefits, Income) STOC47793

Our client is an innovative, modern arms length housing organisation (ALMO), created in October 2005 employing approximately 540 staff and managing 11,500 properties across the borough of Stockport. They are recognised as a Sunday Times Top 100 ‘Best Places to work in the Public Sector’ employer, have been awarded Investors in People (Gold) status and are also thrilled to have been named UK’s Top Landlord after winning the 24Housing magazine vote.

As a Rent Recovery Officer with them, you will support the organisation to maximise rental and service charge income by ensuring that rent and service charges are collected for a designated patch of properties and that any arrears are recovered quickly and efficiently.

Taking appropriate action within legislation, policies and procedures to minimise arrears, you must maximise tenant incomes and support customers to be financially responsible (especially those who are vulnerable or difficult to engage with) whilst proactively providing early intervention to minimise crisis situations.

You will also identify the right support to manage and sustain tenancies effectively, build effective working relationships with other teams to ensure that support provided to tenants is maximised and keep up to date with current legislation.

With a good standard of education and excellent customer service skills, you will bring a wealth of experience of working in a Housing, Welfare Benefit or Income Collection related role and be capable of communicating effectively in an easy to understand, jargon-free way. With good IT skills, you must be able to interview customers in the office, at their home or over the telephone and be willing to carry out lone visits to customers as this is an essential part of the role. Due to the nature of the role, a valid current driving licence and access to a car is essential.

Closing date for applications: 27^th April 2017

Interview date: 3^rd May 2017

All posts offer attractive conditions of service and a range of employee benefits including a commitment to personal development, work life balance and a genuine commitment to embrace diversity for employees and customers.

Our client is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.