Client Service Manager x 2 (Edinburgh or Glasgow)

In this role, you will: Coordinate and maintain client retention efforts for all clients in UK in tandem with product management, service delivery and sales managers to ensure high client satisfaction and a reference-able client base. Build relationship with client key decision makers and directors and other industry influencers Client Service Managers will act as the primarily HSS advocate within the Client's organisation and as the Client's advocate within all aspects of the HSS organisation and business. Many of the HSS teams including Client Management are virtual spread over multiple geographical locations making the role of the single Client advocate within HSS key. Sponsor all new business approval submissions for the assigned client base and be accountable for all deal management, pipeline reporting and business approval processes and procedures. Maintain assigned client base/sector development dashboard against AOP plans. Ensure proactive management of issues across all products and jurisdictions by directing the resources assigned to the client in each service component or jurisdiction. Sponsor service improvement opportunities and prioritise change management agenda across the business for assigned clients and support agreed service and change management oversight programs as part of the relationship governance model agreed with assigned client(s). To be successful in the role, you should meet the following requirements: Detailed knowledge and experience of client account management or senior operational leadership experience Fully proficient in understanding the regulations that drive the securities services arena and in particular those that govern client management Ability to demonstrate high levels of industry knowledge Client facing, with ability to interface and interact with both strong communication and presentation skills, and with a good commercial understanding Proven ability to demonstrate flexibility to adapt to the changing demands of the industry, clients and internal stakeholders Demonstrable quality track record as a proven team-player with the capacity to positively contribute to the current and future state client management function within HSS Ireland Proven capacity to operate across a complex collaboratively, whilst ensuring that the agreed client/HSBC agenda is effectively managed Strong communication and presentation skills Sound understanding of controls, risk management (product and market) and mitigation techniques For further details and application information please visit our careers site