Service Technician

Are you an experienced in providing technical service both in the field and over the phone? Would you like to work for a global leader in water, hygiene and energy technologies and services that protect people and vital resources?

Ecolab is the global leader in water, hygiene and energy technologies and services. Around the world businesses in foodservice, food processing, hospitality, healthcare, industrial, and oil and gas markets choose Ecolab products and services to keep their environment clean and safe, operate efficiently and achieve sustainability goals.

Ecolab is seeking a Service Technician to join its industry leading Energy Services division in the Grangemouth area to provide contractual service and assists customers with problem solving support regarding the Company’s products, applications and solutions.

Service Technician Responsibilities:

In the role of the Service Technician, you will provide on-site field service and/or 24-hour over-the-phone or on-site assistance. You will be required to conduct site surveys, audits, and assist Key Accounts Managers and sales representatives in preparing new business proposals. Your responsibilities will also include:

• Support to district sales personnel in the handling of company program service calls on existing products and services, and assist in the correction problems as appropriate.
• Participate in design reviews, new application start-ups, and evaluations.
• Coordinate and manage replacement parts programs with the individual manufacturing plants to ensure the availability of components as needed.
• Assist in the preparation of reports detailing technical problems and solutions to initiate necessary corrective product modifications and/or recommended process changes.
• Assist in the development of troubleshooting service guides and bulletins on existing products
• Qualify, coordinate and monitor outside subcontractor network as required to ensure repair timelines are maintained and customer satisfaction is maintained.
• Work with other district personnel toward continuous improvement of policies and procedures resulting in increased customer satisfaction.
• Provide installation resource services on a project request basis necessary to satisfy the needs of the customer
• Responsible for all aspects of safety on the job, including the operation and maintenance of assigned company vehicles.
• Supports and is committed to Nalco ’s Quality Improvement Process and the guiding policies of Responsible Care, and its seven codes of management practice.

The ideal Service Technician:

To be successful for this Service Technician, you will have a Technical Degree or equivalent and hold a full UK driving license with an acceptable record. You will also have a willingness to be on-call during off work hours and weekends as necessary. You will also:

• Must have knowledge of and experience in materials, scheduling, inventory, manufacturing and installation processes.
• Excellent organizational, interpersonal, verbal and written communication skills are essential.
• Ability to assess on-site field problems and operate required testing equipment to return systems to customer conformance.

Benefits:

• A competitive salary of £22,000 - £24,000 per annum
• Excellent scope for career progression and development within a market leading organisation.
• Access to best in class resources, tools, and technology

If you are looking for your next challenge as a Service Technician, then we want to hear from you, please click APPLY!

The vacancy you have applied for is being advertised by CVWOW Ltd, the UK's leading, award winning recruitment specialist. No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status. Full terms and conditions of the CVWOW business can be found on our website.