Client Service Analyst

Customer Service Advisor

As a Customer Service Advisor (client services) based in St.Helier, Jersey, you will work within a vibrant Client Servicing Team, supporting the day to day needs of our corporate clients through telephone and via email. In this telephony based role, you will be the primary point of contact for your clients and will deepen customer relationships to help grow the business and strengthen the Barclays brand in the community.
This is a great opportunity for you to create exceptional customer experiences, by offering a professional, caring, consistent and outstanding level of customer service. You'll be creating moments that matter for our customers by ensuring they have a full understanding of our proposition and helping them to make informed decisions and achieve their ambitions.

About us:
Barclays is a major global financial services provider engaged in personal banking, credit cards, corporate and investment banking, and wealth and investment management.
We provide international and private banking, wealth planning, trust and fiduciary services, investment management, brokerage services and research to private and intermediary clients across the world. Additionally our clients benefit from access to the breadth of personal, corporate and investment banking expertise across Barclays, one of the largest financial services groups in the world.

As a Customer Service Advisor (client services) your main responsibilities will involve:
• Putting yourself in the customers shoes and understanding how everyday products and services can help our customers now and in the future, and how they are the most appropriate for their needs
• Accurately completing administration activities such as updating customer records and building customer contact information
• Analysing a wide range of information to identify and address customer issues, implementing preventative actions that benefit the customer and Barclays
• Keeping your knowledge of our products and services up to date, and knowing where to find information about them to ensure you deliver the most appropriate outcome for the customer
• Using your time efficiently, keeping to personal work patterns and schedules to meet customer demand and ensure you achieve your own objectives on a daily, weekly and monthly basis

As a Customer Service Advisor (client services), your skills and qualifications will include:
• Experience of operating in a customer-facing or telephony role where service is paramount
• Proven ability to meet performance standards
• Experience of dealing with complex customer queries and complaints
• Excellent verbal and written communication skills

The Benefits:
Our customers deserve the best. The same goes for our people. That's why at Barclays you'll receive a range of benefits including a competitive salary, flexible hours and all the tools, technology and support to help you become the very best you can be.

Our Culture:

Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. The values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our employees. Simply put, success is not just about what you achieve, but about how you achieve it.

Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager.

Diversity:

At Barclays, we recruit based on merit and are committed to promoting diversity throughout our organisation.

We will consider applications from job share applicants

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Ready to apply?
There are four stages to our application process:
1. Application (30mins): On your application we'll ask for information like your contact details, education and work experience. You'll also be required to upload a CV, so it's a good idea to have it ready.
2. Online Assessments (60mins): We'll then ask you to complete three online assessments. You'll also receive an email with a link to the assessments so that you can complete them when it suits you best. Our assessments are carefully designed to measure the skills and capabilities necessary to be successful in our roles, but they'll also provide you with some insight into what our roles entail.
3. Interview: If you're successful at assessment we'll invite you to attend a face-to-face interview. We want you to be free to choose an interview time that suits you, so we'll provide some options and ask you to select your preferred timeslot via an online booking system.
4. Outcome: Following your interview, we'll be in touch within five working days of all interviews being completed to advise you of the outcome.

Visit our website for tips and advice on each stage or click below to apply now.

We encourage applicants to apply as early as possible in the recruitment period. Barclays recruitment periods can and may vary. We reserve the right to remove this advert during the recruitment process.

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Salary: . Date posted: 14/04/2017