Customer Service Associate
- Recruiter
- Barclays
- Location
- North Lanarkshire
- Salary
- Competitive
- Posted
- 18 Apr 2017
- Closes
- 26 Apr 2017
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
Customer Service Associate
As a Barclays Customer Service Support Associate, you will take ownership of ensuring exceptional customer and client service and will strengthen relationships by supporting the investigation of complex and emotive queries, relating to an extensive range of products. You will work proactively and collaboratively with other colleagues across the Barclays group to ensure positive outcomes are achieved.
About us:
At Barclays, customer care is more than answering calls and ticking boxes. We want to make ourselves the bank our customers love to do business with. So we've developed Smarter Human Banking - an innovative approach that combines smarter technology with a 4,000 strong-team of customer obsessed experts; all focused on exceeding expectations and turning customers into loyal fans. As part of the Customer Advocacy team, you'll be central to its success.
As a Customer Service Support Associate, your main responsibilities will involve:
• Engaging with customers and clients, showing enthusiasm in what they are passionate about and creating memorable, positive customer service moments
• Interacting with customers and clients in an engaging way that demonstrates open-mindedness, active listening and a genuine curiosity
• Supporting colleagues in ensuring complaints are fully prepared for investigation in line with Financial Conduct Authority requirements and Financial Ombudsman Service guidelines
• Undertaking support tasks such as generating letters, gathering information on complaints for colleagues, and accurately recording these onto the complaint handling systems
• Using your personality to provide a positive experience, recognising the personal impact you have on the way customers and clients feel
• Demonstrating a strong level of competence in our digital products, enabling you to proactively educate customers and clients to have confidence in consistently using alternative channels of their choice
As a Customer Service Support Associate, your skills and qualifications will include:
• Experience in delivering exceptional customer interactions in a professional and caring manner
• The ability to balance different viewpoints, customer and client insight and utilise policies to reach the right customer and Bank outcome
• Strong planning and organisational skills
• The ability to manage a number of tasks simultaneously and deliver within tight timescales
• Being an excellent team player, supporting a culture of individuality, fun, and the sharing and embedding of best practice
• The ability to work individually and under pressure
The Benefits:
Our customers deserve the best. The same goes for our people. That's why at Barclays you'll receive a range of benefits including a competitive salary, flexible hours and all the tools, technology and support to help you become the very best you can be.
Our Culture:
Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. The values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our employees. Simply put, success is not just about what you achieve, but about how you achieve it.
Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager.
Diversity:
At Barclays, we recruit based on merit and are committed to promoting diversity throughout our organisation.
On the move? Download our jobs app 'Barclays Jobs'
We will consider applications from job share applicants
Ready to apply?
There are four stages to our application process:
1. Application (30mins): On your application we'll ask for information like your contact details, education and work experience. You'll also be required to upload a CV, so it's a good idea to have it ready.
2. Online Assessments (60mins): We'll then ask you to complete three online assessments. You'll also receive an email with a link to the assessments so that you can complete them when it suits you best. Our assessments are carefully designed to measure the skills and capabilities necessary to be successful in our roles, but they'll also provide you with some insight into what our roles entail.
3. Interview: If you're successful at assessment we'll invite you to attend a face-to-face interview. We want you to be free to choose an interview time that suits you, so we'll provide some options and ask you to select your preferred timeslot via an online booking system.
4. Outcome: Following your interview, we'll be in touch within five working days of all interviews being completed to advise you of the outcome.
Visit our website for tips and advice on each stage or click below to apply now.
We encourage applicants to apply as early as possible in the recruitment period. Barclays recruitment periods can and may vary. We reserve the right to remove this advert during the recruitment process.
Salary: . Date posted: 13/04/2017
As a Barclays Customer Service Support Associate, you will take ownership of ensuring exceptional customer and client service and will strengthen relationships by supporting the investigation of complex and emotive queries, relating to an extensive range of products. You will work proactively and collaboratively with other colleagues across the Barclays group to ensure positive outcomes are achieved.
About us:
At Barclays, customer care is more than answering calls and ticking boxes. We want to make ourselves the bank our customers love to do business with. So we've developed Smarter Human Banking - an innovative approach that combines smarter technology with a 4,000 strong-team of customer obsessed experts; all focused on exceeding expectations and turning customers into loyal fans. As part of the Customer Advocacy team, you'll be central to its success.
As a Customer Service Support Associate, your main responsibilities will involve:
• Engaging with customers and clients, showing enthusiasm in what they are passionate about and creating memorable, positive customer service moments
• Interacting with customers and clients in an engaging way that demonstrates open-mindedness, active listening and a genuine curiosity
• Supporting colleagues in ensuring complaints are fully prepared for investigation in line with Financial Conduct Authority requirements and Financial Ombudsman Service guidelines
• Undertaking support tasks such as generating letters, gathering information on complaints for colleagues, and accurately recording these onto the complaint handling systems
• Using your personality to provide a positive experience, recognising the personal impact you have on the way customers and clients feel
• Demonstrating a strong level of competence in our digital products, enabling you to proactively educate customers and clients to have confidence in consistently using alternative channels of their choice
As a Customer Service Support Associate, your skills and qualifications will include:
• Experience in delivering exceptional customer interactions in a professional and caring manner
• The ability to balance different viewpoints, customer and client insight and utilise policies to reach the right customer and Bank outcome
• Strong planning and organisational skills
• The ability to manage a number of tasks simultaneously and deliver within tight timescales
• Being an excellent team player, supporting a culture of individuality, fun, and the sharing and embedding of best practice
• The ability to work individually and under pressure
The Benefits:
Our customers deserve the best. The same goes for our people. That's why at Barclays you'll receive a range of benefits including a competitive salary, flexible hours and all the tools, technology and support to help you become the very best you can be.
Our Culture:
Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. The values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our employees. Simply put, success is not just about what you achieve, but about how you achieve it.
Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager.
Diversity:
At Barclays, we recruit based on merit and are committed to promoting diversity throughout our organisation.
On the move? Download our jobs app 'Barclays Jobs'
We will consider applications from job share applicants
Ready to apply?
There are four stages to our application process:
1. Application (30mins): On your application we'll ask for information like your contact details, education and work experience. You'll also be required to upload a CV, so it's a good idea to have it ready.
2. Online Assessments (60mins): We'll then ask you to complete three online assessments. You'll also receive an email with a link to the assessments so that you can complete them when it suits you best. Our assessments are carefully designed to measure the skills and capabilities necessary to be successful in our roles, but they'll also provide you with some insight into what our roles entail.
3. Interview: If you're successful at assessment we'll invite you to attend a face-to-face interview. We want you to be free to choose an interview time that suits you, so we'll provide some options and ask you to select your preferred timeslot via an online booking system.
4. Outcome: Following your interview, we'll be in touch within five working days of all interviews being completed to advise you of the outcome.
Visit our website for tips and advice on each stage or click below to apply now.
We encourage applicants to apply as early as possible in the recruitment period. Barclays recruitment periods can and may vary. We reserve the right to remove this advert during the recruitment process.
Salary: . Date posted: 13/04/2017