Customer, Stakeholder and Communications Manager

About the role
Balfour Beatty has an exciting opportunity for a Customer, Stakeholder and Communications Manager to join our Gas & Water business unit to work in either Worsley or Cheadle.



What you'll be doing


As a Customer, Stakeholder and Communications Manager, you will:




Develop and lead a diverse team of people responsible for the provision of all elements of the Customer Experience, Stakeholder Management and Communications.
Develop and implement a Customer Service strategy that promotes service excellence, delivers against advance, BBUS and MWH goals and improves customer advocacy, stakeholder satisfaction and perception.
Develop and implement a Communications strategy that delivers against advance goals, supports desired culture and behaviours, sets clear expectations and improves colleague satisfaction.
Develop, implement and maintain a brand, image and PR strategy, for the advance and its sub-contractors, liaising closely with MWH, UU and BB to ensure consistency of approach.
Pro-actively identify, influence and implement operational changes to structures and processes that lead to the highest standards of customer service and communication.



Who we're looking for
You will:




Have proven management experience, demonstrating leadership qualities and the ability to manage other managers.
Have the aility to create and deliver strategy.
Have strong interpersonal skills.
Be influential, dynamic, logical, analytical, numerate, reliable, articulate, professional.
Have the ability to lead, motivate, coach and inspire others, with the ability to drive other functions to deliver desired results.



Why work for us
Day in, day out, our teams deliver amazing projects in challenging conditions; developing, managing and maintaining the vital infrastructure and public spaces that modern economies, societies and communities rely on.



About us


Balfour Beatty's Gas & Water teams work in the UK and internationally, providing expertise and experience to support a stable and safe supply of these vital services.



Working on long-term, large-scale contracts, we build close, collaborative relationships with our clients. Our teams bring technical knowledge and in-depth industry experience to projects, provide exceptional customer service and introduce innovative approaches to minimise disruption to local residents, businesses and the environment.



Our water operations cover the whole lifecycle of networks, including clean and waste water mains, metering, treatment facilities and other essential infrastructure. Working closely with the supply chain, we employ industry-leading approaches like BIM and offsite construction to bring cost and time efficiencies to projects.



In the gas sector, we work to expand and renew underground mains, often in busy and high-impact residential and commercial areas. We work closely with clients to manage and plan work intelligently in these areas, minimising the impact this essential work has on local communities.



We value diversity and celebrate individual differences, believing that our inclusive culture helps the business continue to grow as a strong, dynamic and innovative organisation.



Balfour Beatty is a corporate signatory to WISE (Women in Science & Engineering) and a member of Stonewall's Diversity Champions programme. Our aim is to attract more people from diverse backgrounds to help us build on our inclusive culture.



We are also Silver Award holders in the Ministry of Defence 'Employer Recognition Scheme' and actively encourage applications from Armed Forces personnel, veterans and reservists.



Closing Date: 25th April 2017




Salary: . Date posted: 11/04/2017