Customer Service Advisor - Glasgow
- Recruiter
- Santander
- Location
- North Lanarkshire
- Salary
- Competitive
- Posted
- 18 Apr 2017
- Closes
- 26 Apr 2017
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
The role
As a Customer Service Advisor you'll be the first point of telephone contact for our customers, and that will involve a lot more than just answering questions. What we're really looking for in you is a genuine passion for making banking simple, personal and fair for our customers, and the confidence to take ownership and solve problems. In return, you can expect a first-class training programme, and a clearly defined career development path, through our advisor progression scheme. If you're willing to work hard, we're ready to help you progress.
At Santander we're aiming to make everything simpler. We want to make it easier for our customers to do business with us so there will be no more banking jargon and much more straightforward customer-friendly advice. So there's never been a better time to join us at our bright, modern office on St Vincent Street, Glasgow.
Our people are passionate about truly listening to our customers to make banking more simple, personal and fair. And change like that doesn't happen unless we all speak up with new ideas and challenge things that could be better. That's why we've built a culture of respect, where everyone supports each other to keep their promises and go above-and-beyond - every day.
As a Customer Service Advisor your skills and qualifications will include:
The natural ability to treat each customer as an individual and deliver a tailored response
Problem-solving skills to identify and resolve recurring issues without resorting to short-term fixes
The confidence to think on your feet and the flexibility to adapt to a wide range of responsibilities
A team-based approach to work, and a desire to coach and advise colleagues on best practice and new developments
Numerical and computer skills, and the attention to detail needed to succeed in a regulated environment
As a Customer Service Advisor your skills and qualifications will include:
The natural ability to treat each customer as an individual and deliver a tailored response
Problem-solving skills to identify and resolve recurring issues without resorting to short-term fixes
The confidence to think on your feet and the flexibility to adapt to a wide range of responsibilities
A team-based approach to work, and a desire to coach and advise colleagues on best practice and new developments
Numerical and computer skills, and the attention to detail needed to succeed in a regulated environment
Rewarding You
Starting salary is GBP15,379 + OTE GBP1,200 bonus
Pension
25 days holiday plus bank holidays
Product, Retail and High Street discounts
Shift allowance for late working after 9pm
We've got a rewards package that's simple, personal and fair. In addition to your pay and bonus, we offer you a benefits package that's flexible and allows you to be in control, as well as all the policies, tools and guidance to support you.
We welcome applications from all sections of the community. Our Women in Business network provides women with valuable development tools. We're creating a better balance of women in management positions, and empowering everyone to fulfil their true career potential.
Working hours:
We're recruiting full-time roles at 35 hours per week.
Why Santander?
With over 150 years of experience, we've built a strong, international presence, with more branches worldwide than any other bank. Dedicated to making things simple, personal and fair for our customers, our aim is to become the best bank in the UK, and we know we can't make it happen without our people. That's why we promote an environment where everyone counts. With us, you'll be encouraged to develop both professionally and personally, and by listening to your unique perspective, and turning your ideas into action, we'll grow along with you.
We are committed to helping you achieve a reasonable balance between your home and working life. To support you in meeting your commitments outside of work, we offer a range of flexible work options, including part-time working, job sharing, career breaks and flexible holiday options and we support you to make a difference in your local community with volunteering and fundraising schemes.
Time to apply
If this sounds like a role you're interested in then please apply on the link below.
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Salary: GBP15000 - GBP16000 per annum. Date posted: 07/04/2017