Customer Service Advisor - Stoke-on-Trent

Customer Service Advisor - Stoke-on-Trent
You like making a difference
We feel exactly the same
At Santander we're aiming to make everything simpler for customers and colleagues. When our customers visit one of our branches you will be their first point of contact, offering a personal and efficient service backed up by a great range of products. That will involve a lot more than just answering questions - you will play a key role in building relationships with our customers by transacting on and servicing accounts, helping them with a wide range of enquiries regarding our products and services and working with colleagues to provide the right solutions to meet their needs.
As a Customer Service Adviser, your main responsibilities will be

Making our customers feel like they're dealing with a person - not a bank
Acting as a first point of contact, offering a personal service, supported by a range of great products
Building relationships with our customer, to find solutions that are right for them
Developing your knowledge of our products, and the overall market, to provide authoritative advice and insight to customers and colleagues
Identifying ways to improve our customer journey, and using your initiative to suggest effective solutions
Working shift pattern: Monday-Saturday 35 hours/week

Minimum skills and experience required

Excellent listening and communication skills
The motivation to go above-and-beyond for our customers
Proven experience in a customer service role
The computer and numeracy skills needed to excel in a highly regulated environment
A flexible approach to work, and the ability to work well as part of a dynamic team

Rewarding you
Salary GBP14,000 - GBP16,000.
In addition to your pay and bonus, we offer you a benefits package that's flexible and allows you to be in control, as well as all the policies, tools and guidance to support you.
We welcome applications from all sections of the community. Our Women in Business network provides women with valuable development tools. We're creating a better balance of women in management positions, and empowering everyone to fulfil their true career potential.
Location
Stoke-on-Trent.
Why Santander?
With over 150 years of experience, we've built a strong, international presence, with more branches worldwide than any other bank. Dedicated to making things simple, personal and fair for our customers, our aim is to become the best bank in the UK, and we know we can't make it happen without our people. That's why we promote an environment where everyone counts. With us, you'll be encouraged to develop both professionally and personally, and by listening to your unique perspective, and turning your ideas into action, we'll grow along with you.
We are committed to helping you achieve a reasonable balance between your home and working life. To support you in meeting your commitments outside of work, we offer a range of flexible work options, including part-time working, job sharing, career breaks and flexible holiday options and we support you to make a difference in your local community with volunteering and fundraising schemes.
We reserve the right to close acceptance of applications early pending high response volume.


Salary: . Date posted: 05/04/2017