Claims Handler - Customer Service
Auger is a well established, thriving company offering drainage solutions on a national basis to many of today's leading insurers is seeking a pro-active and confident individual to be responsible for managing insurance claims.
Working within a fast-paced administration team environment the successful candidate will have a 'can do' positive attitude. Problem solving skills coupled with an excellent telephone manner and strong organisational skills are essential.
As a Claims Handler - Customer Service it will be your responsibility to deliver an exceptional customer experience though the management of your own portfolio of utilities and subsidence insurance claims.
As well as proactively managing your claim portfolio from cradle to grave, you will be required to check and process reports, prepare invoices and send correct documentation to all parties within the agreed service level agreements. Emphasis on proactively managing customer and client expectations taking into consideration the principals of 'Treating Customers Fairly' (TCF).
You will be required to take ownership of queries / complaints and respond within the agreed timescales.
Claims Handler - Customer Service - You will have / will be:
• Previous experience within a customer service or administrative office environment.
• Experienced at managing and being responsible for your own caseload / workload.
• A team player.
• Organised, diligent and able to run tasks through to completion.
• Conscientious and hard working in order to achieve the required results, as well as being flexible and adaptable during times of high volumes.
• Excellent communication and negotiation skills.
• Experience of MS office suite including excel, word and outlook.
• Ability to deal with demanding customers in a professional manner.
• Able to cope with a fast changing working environment.
This Claims Handler - Customer Service position will be based at our head office in Wallasey on the Wirral. The hours will be 10:00am - 6:00pm Monday to Friday.
The salary will be in a range of between £19,000 and £20,000 per annum. You will become eligible for the company pension scheme upon completion of your 3 month probationary period.
Please apply online with your CV and covering letter for this Claims Handler - Customer Service role.
Please check your email for confirmation that your application for this Claims Handler - Customer Service role has been received and to follow further instructions if applicable.