Operations Manager - Reading
- Recruiter
- Red Kangaroo
- Location
- Reading
- Salary
- Competitive
- Posted
- 08 Apr 2017
- Closes
- 25 Apr 2017
- Sectors
- Sport & Leisure
- Contract Type
- Permanent
- Hours
- Full Time
Operations Manager - Reading
Red Kangaroo is an exciting new Trampoline Park group with plans to roll out across the UK. We believe everyone is born to bounce and our focus is to provide high quality, safe environments for adults and children alike.
Main Responsibility
To manage the operational side of the park including (but not limited to) health and safety onsite, repairs and maintenance schedules and operational procedures. To act as duty manager when required.
Key Responsibilities:
The key responsibilities of the Operations Manager is to coordinate, and oversee the effective implementation of health and safety policies onsite, whilst adhering to maintenance schedules, identifying and completing onsite repairs in timely fashion, and ensuring the park adheres to both legal and industry standards. In addition, the operations manager is responsible for the effective functionality of two key departments, facilities and courts. The operations manager therefore bears overall responsibility for the safe and smooth running of these facets of the business.
To recruit and manage effective department heads for both Court and Facilities Departments.
To drive down staff absences in departments.
To adhere to budgets set by the General Manager and communicate expenditure on a monthly/weekly basis.
To provide performance related reviews, appraisals and training to departmental staff, developing their knowledge and standards.
To ensure all company polices are understood and adhered to.
To lead by example.
To act with integrity to the business at all times.
Ensure all staff provide excellent customer service and product knowledge through a culture of sell-up and sell-on.
Operational
Recruit, induct, train, manage and develop departmental staff.
To adhere to and develop operational procedures within the park.
To inspire a 'see it - fix it' attitude around the park, particularly relating to maintenance and cleanliness.
Respond to all court, facilities and safety related customer service complaints and manage feedback pathway, as requested by the Customer Services Manager.
Our Values
We lead by example in everything we do and have a passion for excellence.
We support all our people to achieve their best.
We're open, honest and have exceptional standards.
We believe in teamwork, together we're stronger.
We're obsessed with providing outstanding customer service.
We're always looking to improve our business, its revenue and its efficiency.
We understand that our role directly contributes to the health and safety of our clients.
The person
A highly motivated individual who demonstrates first rate leadership skills.
A former/current operations manager of a highly respected leisure or hospitality environment.
Must have an outstanding knowledge of Health and Safety legislation.
A clear communicator who is professional and can provide exceptional customer experience.
A very committed manager that is passionate about leisure and surpassing expectations.
Qualifications:
Must demonstrate relevant experience and qualifications. Must be NEBOSH or IOSH qualified.
Red Kangaroo is an exciting new Trampoline Park group with plans to roll out across the UK. We believe everyone is born to bounce and our focus is to provide high quality, safe environments for adults and children alike.
Main Responsibility
To manage the operational side of the park including (but not limited to) health and safety onsite, repairs and maintenance schedules and operational procedures. To act as duty manager when required.
Key Responsibilities:
The key responsibilities of the Operations Manager is to coordinate, and oversee the effective implementation of health and safety policies onsite, whilst adhering to maintenance schedules, identifying and completing onsite repairs in timely fashion, and ensuring the park adheres to both legal and industry standards. In addition, the operations manager is responsible for the effective functionality of two key departments, facilities and courts. The operations manager therefore bears overall responsibility for the safe and smooth running of these facets of the business.
To recruit and manage effective department heads for both Court and Facilities Departments.
To drive down staff absences in departments.
To adhere to budgets set by the General Manager and communicate expenditure on a monthly/weekly basis.
To provide performance related reviews, appraisals and training to departmental staff, developing their knowledge and standards.
To ensure all company polices are understood and adhered to.
To lead by example.
To act with integrity to the business at all times.
Ensure all staff provide excellent customer service and product knowledge through a culture of sell-up and sell-on.
Operational
Recruit, induct, train, manage and develop departmental staff.
To adhere to and develop operational procedures within the park.
To inspire a 'see it - fix it' attitude around the park, particularly relating to maintenance and cleanliness.
Respond to all court, facilities and safety related customer service complaints and manage feedback pathway, as requested by the Customer Services Manager.
Our Values
We lead by example in everything we do and have a passion for excellence.
We support all our people to achieve their best.
We're open, honest and have exceptional standards.
We believe in teamwork, together we're stronger.
We're obsessed with providing outstanding customer service.
We're always looking to improve our business, its revenue and its efficiency.
We understand that our role directly contributes to the health and safety of our clients.
The person
A highly motivated individual who demonstrates first rate leadership skills.
A former/current operations manager of a highly respected leisure or hospitality environment.
Must have an outstanding knowledge of Health and Safety legislation.
A clear communicator who is professional and can provide exceptional customer experience.
A very committed manager that is passionate about leisure and surpassing expectations.
Qualifications:
Must demonstrate relevant experience and qualifications. Must be NEBOSH or IOSH qualified.