Senior Sales Executive

This company provides educationally rich experiences for schools and groups specialising in Ski, Sport and History tours.

To secure sales for all the products by following up on enquiries, encouraging repeat bookings, servicing inbound calls, using their database of schools to conduct sales campaigns as directed and actively searching for new business.

This will be achieved by pro-actively sourcing and converting leads and enquiries procured from all sources into sales, following set KPIs and targets whilst maintaining the highest levels of customer service at all times.

The role of a Senior Sales Executive is a strong supportive role for both the team leader and the sales executives. This includes giving the executives guidance and recommendations based upon your product knowledge and experience.

Key Responsibilities and Accountabilities:

Sales Support
- To provide support for the team leader and sales manager, to ensure all sales campaigns and activities are planned, delivered, delegated and completed by the specified timeframe.
- Contributing to the sales team as a senior team member by providing support and guidance when / where required.
- Report on the outcomes of the sales campaigns and to ensure that each sales contact has been accounted for.
- Commercial awareness including an awareness of individual and team targets.

Proactive Selling
- Identifying and acting on key sales opportunities to deliver team and individual target
- Converting all enquiries into sales whether they are from telephone, web, email or face to face sales.
- Identifying up-sell opportunities for all products, and switch selling where possible according to the needs of the business
- Identifying and maximising cross selling opportunities across all products
- Actively seek face to face meetings with party leaders - where deemed logistically appropriate
- Committed and driven to achieve challenging targets set by Sales Managers and Sales Management team

Teamwork
- Ability to motivate a team in order to achieve agreed individual and team objectives/targets, through open communication and mutual support.
- Provide support and ongoing development for existing staff.
- Setting an example and standard for your team to follow.
Target and objective achievement
- To deliver agreed sales targets (termly and end of season) by generating new business and nurturing existing business.
- To assist the sales team to achieve their targets, as well as the targets of the brand.

Customer Service
- To create and develop excellent business and customer relationships by a combination of face to face and telephone contact.
- To promote products to clients as/when required. This may include school visit and parent's evenings.
- Provide clients with the relevant supporting materials to help promote their tours.
- Communicating and assisting with the Service Delivery team, marketing and product development, therefore ensuring delivery of a first class product throughout.
- General customer service is covered in the competency framework.