Finance Administrator

GALLAFORD SEARCH RECRUITMENT brief;

Description

We're essentially looking for a capable finance assistant with some experience of collecting customer payments/ credit control. Around one year's experience or more would be ideal, but they need to be willing to learn and assist with different areas of the finance function (training would be provided) to cover holidays/ sickness. Salary around GBP16k plus standard benefits.

Purpose of the role-

This role will be responsible for the collection of both Owner and Customer debt, ensuring tasks are completed efficiently and professionally. The completion of all spreadsheets and documentation associated with both Owner and Customer debt as appropriate including the attending of monthly meetings. The role will also include taking customer queries via telephone, e.g. taking balance payments, sending copy receipts, call backs, workflows.
Essential Experience:
•Strong communication and interpersonal skills
•Excellent telephone manner
•Credit control experience
•Ability to prioritise and organise workloads
•Ability to work on their own and as part of a team
•Attention to detail
•Friendly approach to all members of the organisation
• Professional approach to Owner/Customer calls
•Experience working with Excel
•Experience working within a Finance Department.
Desirable Expeirnce-
•Experience taking payments
•Experience answering queries
•Production of reports
•Other elements of finance administration.

•The post holder will be a constant role model for the Sykes values, and ensure they become a way of working for the whole team giving every customer (internal and external) a 'World Class Customer Experience'. Their role includes identifying, sharing and spreading best practise throughout the business, and demonstrating excellent teamwork. They will ensure that all decisions are based on the achievement of the Company Strategic Pillars.

Core Accountabilities-

The post holder will be a constant role model for our clients values, and ensure they become a way of working for the whole team giving every customer (internal and external) a 'World Class Customer Experience'. Their role includes identifying, sharing and spreading best practise throughout the business, and demonstrating excellent teamwork. They will ensure that all decisions are based on the achievement of the Company Strategic Pillars.They will be accountable for delivery in the following areas:

•The collection of outstanding debt from both Owners and Customers in an efficient and professional manner.
•Ensuring spreadsheets and documentation in relation to both Owner and Customer debt is completed accurately and to set deadlines.
•Attending of monthly meetings in relation to outstanding Owner Debt and assisting with solutions to any issues which may occur.
•Taking customer queries via telephone, e.g. taking balance payments, sending copy receipts, call backs and other telephone queries/workflows
•Providing support to others within the Finance Admin Team during busy periods (ie month end, sickness and holidays).
Very Varied Role-
•Credit Control in respect of Owner Debt.
•Credit Control in respect of Customer Debt.
•Aiding the Finance Admin Department with Customer calls, call backs and other telephone queries/workflows.
•Basic Customer queries via telephone e.g. taking balance payments and sending copy receipts.
•Assistance to Owner Finance Team in respect of Regional Manager Expenses.
•Filing of Purchase Invoices etc.
•PNO packs (ensuring the correct documentation is entered into the correct envelopes).
•Ad-Hoc duties as identified by the Finance Admin Manager.

Key Performance Indicators-
•Timely collection of customer debt
•Timely collection of owner debt
•Resolution of customer queries
Personal Attributes-

Living by our Values of:
•Driving Innovation and Change
•Achieving Together
•Communicating Honestly
•Growing and Learning
•Earning Trust.

Other personal attributes are:
•Excellent written and interpersonal skills and the ability to challenge constructively.
•Effective team working and networking skills and the ability to work independently using own initiative.
•The ability to plan, prioritise and organise own workload.
•Confident communicator.
•Results focused, understanding what is important to the business, the owners and to the customer.
•Flexible/Adaptable to change.

Benefits-

Staff bonus up to 5%, PMI, Death in Service, discounted holidays, enhanced maternity, free travel insurance, subsidized parking in the city centre).

Benefits

Pension, Commission/Bonus, Other(discuss with your HH Account manager)

Key skills

Credit control experience, Good telephone manner, Excel, working within a Finance Team before