Technical Engineer / 2nd Line IT Support Technician

Job Title: Technical Engineer

Location: Milton Keynes - with regular travel to customer sites

Salary: £21,500 - £28,500 with a Company Car & Benefits

Our client is an innovative, dynamic technology company serving an impressive array of industry leading customers. Privately owned and established in 2002, the company has grown in reputation and influence in the Managed Service Provider space.

Our client is striving to new standards in the IT world and they believe this can only be accomplished with the right people. The company values their employees by supporting career development and progression. Together they set the standard others follow.

Job Role:

As a core part of the technical team within the Professional Services department you will be a very competent and skilled technician rated highly within the organisation. The daily role will involve managing and maintaining client systems, services and networks at customer sites and ensuring that all technical issues are dealt with in a professional, timely manner and within the designated Service Level Agreements (SLA). It is a highly customer facing role and excellent customer services skills are vital.

You are considered key to the ongoing delivery of services to the client, where onsite you will build up excellent client knowledge and make sure the technical documentation is meticulous to ensure continued support is streamlined as much as possible. You will be expected to maintain a technical understanding and remain up to date in cutting edge technologies.

You will work closely with management to direct IT efforts to improve overall efficiency / service delivery. Propose and address areas of improvement in the customer's IT infrastructure. You will be involved in a broad range of projects from small infrastructure changes to working as part of a team delivering large scale projects. There will be the opportunity to work alongside the Technical Consultants with their projects.

The company offers targeted training sessions to you, but you should also be keen to enhance your knowledge and skills at regular intervals with both self-study and dedicated time within your work schedule to work towards accreditations.

Key Responsibilities:

• Willing to go the 'extra mile' in helping solve client issues.
• To remain focused always, logging and updating ALL key information regarding the issues dealt with on customer sites
• To remain constantly focused in resolving the support ticket in a quick and efficient manner, managing expectations and providing resolutions within the company's agreed SLA's
• To assist in the implementation of customer projects in line with business needs
• To create clear and concise documentation and topologies of customer sites to improve support services
• To keep up to date with current technologies as used by the company and its clients
• To be able to adapt quickly to changing working environments and to familiarise yourself with all key company systems
• To show a genuine desire to continually improve your technical knowledge and skills through self-study
• To maintain a healthy and interactive relationship with your team members and clients

The Candidate:

Essential

• Excellent Microsoft Windows client support
• Good Microsoft Active Directory management skills
• Desktop and Server hardware maintenance - i.e. memory installs, hard disc replacements
• General Networking skills - i.e. LAN/WAN/Wireless technologies
• Excellent Microsoft Office support skills
• Good Microsoft Exchange / Office 365 support skills
• Knowledge of various Antivirus applications
• Knowledge of various Backup solutions
• Good Microsoft Windows Server support
• Must be able to demonstrate technical ability at 2nd line engineer level meeting the above capabilities
• Ability to work under pressure and to tight deadlines
• Thrives on the diversity of travelling to different customer sites on a daily basis.
• Must have excellent documentation skills
• Must be flexible in their approach to travel and projects undertaken
• Must want to progress through study and certifications as being accredited is essential in our business.

Desirable

• Knowledge of imaging windows devices i.e. WDS, MDT, SCCM
• N-Able remote monitoring and management experience
• ConnectWise business management platform experience

Please click the APPLY button to send your CV and Covering Letter for this role.

Candidates with experience of; 2nd Line Technical Engineer, 2nd Line Support Technician, IT Helpdesk Support Technician; IT Technician, IT Service Desk Technician, IT Services Manager, IT Desk Support, IT Manager 1st Line Helpdesk Engineer, IT Support Technician, 2nd Line Support Engineer, 2nd Line Support, Support Technician, MCTIP, LAN, Exchange, AntiVirus, Backup applications, Windows XP/Vista/7/8 desktop support will also be considered for this role.