Homelessness Support Workers

Homelessness Support Workers

Salary: £18,000 pa

Based in Tunbridge Wells, Kent

Our Support Workers are the people our customers can rely on, the people who take the time to listen and always go the extra mile to help. So when you join us, you could find yourself providing a whole range of physical, domestic, emotional and social care as you take personal responsibility for a case-load of customers. You'll help them to develop the all-important life skills that meet their assessed needs.

As a Homelessness Support Worker, you'll be expected to remain solutions-focused at all times, no matter how complex the cases, and to provide responsive support in a caring manner. You'll need to be able to prioritise the diversity of support needs and risk management that a customer may present with - upholding a customer-led approach while maintaining boundaries and managing expectations from the outset. The role also involves communicating effectively with the rest of the team and working in partnership with external agencies to develop an innovative approach to customer support needs.

Colebrook Hostel in Tunbridge Wells is a 13 bed hostel providing support to single homeless people. It is desirable but not essential that you have some experience of working with homeless people or an understanding of their support needs. Most importantly is your enthusiasm and availability to cover a range of shifts.

As an organisation we work with many thousands of different people who have an equally diverse range of needs, helping them to make their own choices, achieve their own goals and take control of their own lives. Right across London and the South East, we're building on 40 years of achievements and partnerships to take the lead in social care - providing high quality care, support and housing services we would be proud for our loved ones to receive.

We're looking for passionate, dedicated people to join us at this exciting time. We need people who are committed to achieving excellence in everything they do - always asking ‘how could we do this better?' People who believe in everyone's potential and aspire to identify, nurture and develop it. People who understand that customers, colleagues, stakeholders and commissioners can work in partnership as one team to make positive changes to lives and communities. People who can be trusted to do what they promise to do and speak up if something's not right.

In particular, you'll need to be hardworking, resilient and non-judgemental - preferably with an understanding of the varying causes of homelessness, the dynamics of life on the streets, and the ways in which previous issues and support needs are exacerbated by not having a home.

If you can go the extra mile for your customers, you'll go far yourself at Look Ahead. As well as highly attractive pay rates, you can expect comprehensive benefits including an excellent pension scheme, 25 days holiday, and a huge range of learning and career development opportunities.

Closing Date: 8th May 2017

Visit our website for full details on Support Worker opportunities across London and the South East by clicking the apply button.