Customer Services Community Engagement Officer (AWDO-P3312)
- Recruiter
- AWD Online
- Location
- Reading, Berkshire
- Salary
- £26,500 - £28,100 per annum + Excellent Benefits
- Posted
- 10 Apr 2017
- Closes
- 08 May 2017
- Ref
- AWDO-P3312
- Contract Type
- Permanent
- Hours
- Full Time
Customer Services Community Engagement Officer with excellent communication, organisational and time-management skills is required by a leading Charity based in Reading, Berkshire.
SALARY: £26,500 - £28,100 per annum
BENEFITS: 26 Days Holiday plus Bank Holidays (rising to 28 days after 3 years’ service), Contributory Pension Plan, Flexible Benefits (includes: Gym Membership, Travel Insurance, Healthcare and Hospital Treatment Plan, Dental Insurance, Additional Life Assurance, Health Screening, Buying and Selling Annual Leave (up to 3 days), Cashback on Salary (up to 2% of salary equivalent)), Retail Discount and Cashback Scheme, Employee Car Lease Scheme, Employee Assistance Programme, Enhanced Occupational Sick, Maternity, Paternity and Adoption Pay above statutory minimum, Childcare Vouchers and Eye Care Vouchers
WORKING HOURS: 35 Hours per Week
** Join and Help this Great Charity **
DOGS: Due to the nature of the organisation there are frequently dogs on site. Therefore you must be comfortable with dogs in the workplace.
KEY REQUIREMENTS: Candidates must have excellent communication skills with the ability to build rapport quickly with new and existing customers. You will also be confident in speaking to groups of people.
JOB OVERVIEW
We have a fantastic new job opportunity for a Customer Services Community Engagement Officer with excellent communication, organisational and time-management skills.
Working as the Customer Services Community Engagement Officer you will be responsible for developing and maintaining relationships with a range of stakeholders to develop a mutual understanding of service provision and opportunities for collaboration.
You will promote the Charity’s services to local and national organisations.
As the Customer Services Community Engagement Officer you will also actively challenge discrimination or social/environmental barriers affecting freedom of movement for people who are blind and partially sighted.
As a successful candidate you will have an exciting opportunity to work in a growing and fulfilling environment where your efforts will be greatly appreciated by the Charity and the thousands of people they help.
APPLY TODAY
If this job looks like your ideal position then please send in your CV as soon as possible for our Recruitment Team to review.
DUTIES
Your duties and responsibilities as the Customer Services Community Engagement Officer:
- You must have excellent communications skills with the ability to deal with people at all levels
- Engage with new and existing customers, communicating the relevance of the Charity’s services to them, providing advice and support to enable them to understand and select appropriate services specific to their individuals needs
- Actively challenge discrimination or social/environmental barriers affecting freedom of movement for people who are blind and partially sighted
- Provide advice and advocate on behalf of people who are blind and partially sighted on access issues and deal with access enquiries from external organisations
- Provides a local voice for national campaigns, acting as a key spokesperson within the Team
IDEAL CANDIDATE REQUIREMENTS
- You will have experience of closely working with or in a capacity to deliver services to blind and partially sighted people
- Ability to communicate effectively and tactfully both verbally and in writing
- Ability to deal with people at all levels
- Experience of co-ordinating and/or managing volunteers or staff
- Experience of delivering presentations or acting as a spokesperson
- A sound knowledge of the practical and environmental challenges which can affect the independence and mobility of Blind and Partially sighted people
- Able to use Microsoft Office (Word, Excel, Power point etc.)
- Eligibility to work in the UK
The Charity is committed to safeguarding and promoting the welfare of all children, young people and vulnerable adults with whom they work. They expect all of their employees and volunteers to fully share this commitment.
HOW TO APPLY
To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
PLEASE NOTE: CVs MUST be attached to your email job application in Microsoft Word or PDF format for our systems to process your application correctly, rather than your CV copied and pasted into the body of the email.
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