Client Services Manager / Customer Support
- Recruiter
- Bluetownonline Ltd
- Location
- Manchester, Greater Manchester, England
- Salary
- £25000 - £33000 per annum
- Posted
- 07 Apr 2017
- Closes
- 05 May 2017
- Ref
- BHSY-16
- Contact
- Elina Lund
- Contract Type
- Permanent
- Hours
- Full Time
Job Title: Client Services Manager
Location: Manchester
Salary: £25,000 - £33,000 dependent on experience
Job Type: Full Time, Permanent
The company is the UK's leading independent invoice finance specialist and a trusted provider of funding solutions to over 7,000 businesses. As a privately-owned business, they understand the challenges and demands of running and growing a business.
Through their network of 19 local offices, they handle annual client turnover of £5 billion and advance in the region of £483m to small and medium sized businesses throughout the country.
Purpose of role
- Drive the team's performance to ensure the agreed client strategy is delivered within agreed risk and service standards.
- Ensure the security and profitability of the business is protected through effective credit control.
- Liaise with the Relationship Manager to fully understand and implement the agreed strategy.
Responsibilities:
- Leadership is responsible for managing and supporting the credit controllers to achieve agreed standards and targets.
- Customer Service is responsible for ensuring the highest levels of customer service.
- Risk is responsible for all aspects of the client ledger, authorising payment and driving the DWOR.
- People Management is responsible for completing JIGSAW's, one to ones and maintaining all HR Processes as required.
Profile
- Communications - Maintain a high level of professional conduct with internal and external customers via face to face, on the phone, on email and in written communication.
- Customer Service - Relationship building, provides excellent customer service and understands needs of customers and colleagues. Highlights issues and opportunities on the portfolio to the Relationship Manager.
- Risk Management - Implements and monitors agreed risk standards and highlights any issues to the Relationship Manager. Monitors ops conditions, completes risk factor reports & monthly portfolio review
- Numeracy - Displays an above average ability to work with numbers
- IT Skills - familiar with all MS office products.
- Leadership - manages the team to complete day to day tasks, monitors staff performance, maintains procedures and takes responsibility for own and teams actions.
- Decision Making
- Attention to detail
- Organisational skills - Prioritises work, plans ahead and keeps to deadlines.
- Product Knowledge - Understands the key features of the company's core and specialist products. Understands disbursements, maximises sales and cross sells.
Requirements of the Role:
- Experience - Managing a team, excellent customer service, Invoice Finance
- Skills - Good organisation & time management, risk aware, excellent communication
Desirable Experience:
- Experience - Managing a team in a financial services environment
- Skills - Financial basic knowledge
- Qualifications - ABFA, management
Please click the APPLY button to send your CV and cover Letter for this role.
As no relocation package will be provided, our client can only accept applications from candidates eligible to live and work in the UK.
Candidates with experience of; Client Services, Customer Service, Client Support, Implementation Manager, Customer Relationship Manager, Client Services Manager, Client Relationship Manager, Relations Manager, Customer Support, Client Support Manger, Service Delivery Manager, Client Care Manager, Customer Services Manager, Implementation Support Manger will also be considered for this role.