Reservations Consultant
- Recruiter
- Simplified Recruitment
- Location
- Wimbledon
- Salary
- Neg according to experience
- Posted
- 07 Apr 2017
- Closes
- 05 May 2017
- Ref
- SR5297174e00c82
- Contact
- Simplified Recruitment
- Sectors
- Sales, Sales Executive
- Contract Type
- Permanent
- Hours
- Full Time
Our client, founded in 1981 is the UK’s longest-established serviced apartment specialist. The company’s global sourcing and booking service for short, medium and long-stay accommodation and corporate housing provides a cost-effective alternative to traditional hotel stays for business travellers, project workers & international assignees and their families. Through one of their brands, they operate serviced apartments across London, South East England, Spain and Portugal and in February 2014 launched an alliance of independently-owned apartments operating under a single booking platform and brand.
Location: Wimbledon
Reports to: Director of Client Services
Salary: Neg according to experience
Hours: 37.5 hours per week (on a varying shift pattern between 07:30am – 22:00pm)
They are looking to recruit an enthusiastic Reservations Consultant who will be based in their Wimbledon office to work alongside the Sales Team on a day-to-day basis.
The Reservations Agent is responsible for handling, converting and closing enquiries to successful conclusion within agreed service levels.
The key objective is to achieve the company, team and personal targets by accurately processing each enquiry and generating the necessary documentation, ensuring the client’s expectations are met in line with agreed standard operating procedures and service level guidelines. You will be expected to maximise conversion opportunities to achieve set targets.
Excellent verbal and written communication skills, attention to detail and the ability to effectively organise your own daily tasks is a must.
Experience in the serviced apartment industry or a background in the travel industry is an advantage but not essential.
Key Requirements:
• The ability to manage, close and convert enquiries
• Customer service focused and an enthusiasm to exceed clients expectation
• Consultative and empathetic approach to client’s needs
• Excellent communication skills, both verbal & written
• Usage of correct grammar and punctuation in written work
• Ability to work under pressure and to tight deadlines
• Good time management
• Team player, able to lead by example
• High level of interpersonal skills including the ability to be able to interact with people at all levels
• Ability to problem solve
• Flexible attitude to working outside of core job role and working hours
• Assertiveness
• Professional appearance and demeanor
• Ability to work on own initiative as well as part of a team
Please apply online for this Reservations Consultant role with your CV and cover letter.
NO AGENCIES PLEASE
Unfortunately due to the volume of applications they receive they are unable to respond to every unsuccessful candidate, therefore if you do not hear from them within 14 days of your application please be aware that in this instance they have chosen not to pursue your application for this position.
They do not discriminate on grounds of Age, Disability, Gender Assignment, Marriage and civil partnership, Pregnancy and maternity, Race, Religion and belief, Sex, Sexual orientation and comply with all relevant UK legislation.