Customer Service Representative / Client Services Executive
- Recruiter
- Bluetownonline Ltd
- Location
- Gloucestershire, England
- Salary
- £18000 per annum
- Posted
- 07 Apr 2017
- Closes
- 05 May 2017
- Ref
- XOHP-24
- Contact
- Elina Lund
- Contract Type
- Permanent
- Hours
- Full Time
Job Title: Customer Service Representative
Location: Stonehouse, Gloucestershire
Salary: circa £18,000
Position: Full Time, Permanent
Based in Gloucestershire, the company is the leading independent medical equipment supplier to the UK and Ireland. The company has a 47-year track record in providing innovative medical imaging technology and services to hospitals, diagnostic centres, and medical services.
Job Role:
Reporting directly to the Customer Service Manager (CSM) the Customer Service Representative (CSR) will be a key, contributing member of the Customer Service Support Team (CSST) and will operate professionally in an efficient, effective, caring, tolerant manner at all times.
As part of the CSST your role will develop your skill sets to deliver and support (but not limited to) the daily administration functions of the Commercial, Finance, Technical Support, Warehouse & Facilities and Marketing Teams, along with any other administration functions and duties as deemed essential by the Company or as directed by your Line Manager.
The CSST will work to performance metrics (such as call handling monitoring) which are designed to ensure customer service (internal and external customers and other stakeholders) excellence at every interaction point or juncture and to ensure the smooth, efficient running of the department.
Key Responsibilities:
- As part of the CSST you will ensure that all tasks set are satisfactorily completed to meet the agreed timescales and quality performance criteria as set. You will seek guidance from your Line Manager if you are unable to fulfil or complete a task or activity to the schedule
- Attend Team meetings and contribute by sharing learned experiences, ideas and best practice(s).
- Keep a personal work file to assist you with your Personal Development Review (PDR)
- To take 'Ownership' of the request, situation or circumstance; try to resolve within your limits of knowledge and authority and if required professionally escalate to your Line Manager (or competent colleague). When escalating a matter (such as a complex technical call or dissatisfied customer ) then present all the facts available, any relevant information along with your assessment and recommendations
- Out of courtesy to your peers and to ensure the smooth and efficient running of the department you agree to contribute and adhere to the published rotas. This is very important when considering staffing levels to cover planned absences, peaks and troughs workloads and contingency for unplanned events.
Role Requirement:
- Ability to problem-solve within your scope of knowledge and authority.
- Confident, patient, polite and diplomatic, when dealing with internal and external customers.
- An ability to work to tight deadlines.
- A commitment to develop your own customer service skills to ensure customer service excellence.
Role Competencies:
- An effective Team member - taking your fair share of work contribution.
- Good organisational skills.
- Good business telephone manner.
- Good writing skills with appropriate professionalism & tone when communicating by email.
- Good learning attribute.
- Respectful peer to peer communication skills.
Please click the APPLY button to send your CV and Covering Letter for this role.
Candidates with experience of; Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant, Customer Aid, Customer Service Consultant, Customer Service Administrator, Customer Service Representative, Customer Advisor, Customer Support, Business Support, Customer Service Advisor, Customer Service, Customer Services Officer, Administrator, Admin will be considered for this role.