Senior Customer Service Advisor

Are you looking to be part of a team that provides our customers with a truly exceptional service and whose vision is to enhance people’s lives? If so then we have an exciting opportunity for you!

At CPM we are currently looking for a Senior Customer Service Advisor to join the team for Premier Foods in our contact centre in Thame. The successful candidate will join us on a full time, permanent basis and will receive a competitive salary of £17,500 per annum + highly competitive benefits.

About the role

We LOVE food at Premier Foods. We love how it brings people together and provides moments of pleasure in a busy world. And so do our consumers. They treasure our food so much that you'll find our brands in an amazing 96% of British households, OXO, Homepride, Sharwoods but to name a few!

To be a part of our Contact Centre Superhero family requires a confident and professional individual who can represent High Profile Client and be the face of our business. We are looking for previous proven customer service experience; thrive on being our eyes and ears of our consumers; be efficient, accurate, have exceptional communication skills with a focussed and organised approach.

Responsibilities of our Senior Customer Service Advisor

- Supporting the Team Leader in role

- Resolving customer queries and escalations

- Supporting the Team through coaching and feedback

- Supporting with training and induction of new Team members

- Maintaining a high level of product and process knowledge – full product training will be provided

- Managing and updating internal Premier Foods systems in line with agreed process

- Developing effective working relationships with all internal and external touch points

- Achieving agreed Advisor targets for Contact handling, Call Quality and Data integrity

What we’re looking for in our Senior Customer Service Advisor

- Coaching and feedback experience – highly desirable

- Previous experience of working within a Customer Service environment

- Excellent Customer Service skills

-  Confident telephone manner

-  Excellent communication and listening skills

- Good keyboard skills and computer literacy are essential together with an eye for detail

- Calm with the ability to deal professionally with all types of contacts

- Professional outlook and be self-confident with the ability to be a strong team player

- Passionate about our brands!

- A ‘Foodie’ is highly desired

As our successful Senior Customer Service Advisor we will reward you with:

£17,500 per annum + highly competitive benefits as you would expect of a hugely successful global company including industry recognised Training, employee referral bonuses and much much more.

Senior Customer Service Advisor – Working Hours

37.5 hours/ 5 days per week – Monday – Sunday - 9am – 5pm – On a ROTA basis

So if you would like to join our team as our new Senior Customer Service Advisor then please click ‘apply’ today – don’t miss out, we’d love to hear from you!