Technical Support Desk Operative - Leading AWP Gaming Machines Brand
- Recruiter
- RecruitmentRevolution.com Ltd
- Location
- Birmingham, West Midlands
- Salary
- Negotiable Salary
- Posted
- 31 Mar 2017
- Closes
- 28 Apr 2017
- Ref
- 9745
- Sectors
- Engineering
- Contract Type
- Permanent
- Hours
- Full Time
Technical Support Desk Operative - Leading AWP Gaming Machines Brand
Birmingham
Negotiable Salary depending on experience
Full Time / Permanent
We are seeking an enthusiastic and motivated individual to take on the role of Technical Support Desk Operative based at our Birmingham depot from Monday to Friday.
About you and the Role:
This is a rare opportunity to take on the role of Technical Support Desk Operative. The role is a vital part of our business as it holds the key to ensuring we provide our customers with high quality telephone support for maintaining their gaming machines. This position would suit an ex-service engineer or workshop tech looking for an office based environment.
Responsibilities will include:
+ To provide first class telephone technical support to customers and end users
+ Ensure customers and end users are provided with accurate information
+ Liaise with other team members as required in order to despatch spare parts where required
+ Maintain technical support logs for evaluation and analysis
+ To train in new products as and when required
Essential Skills & Behaviours:
+ Past experience in the gaming machine industry essential
+ Extensive knowledge of reel based machines
+ Ability to learn and adapt to new products
+ Be able to talk to customers easily, think on your feet and help customers with any questions and queries
+ Attention to detail
+ Good punctuality and ability to work to targets and under pressure
About the business:
We were acquired by new owners in May 2016, namely the Gauselmann Group of Companies, a family owned German company which trades in over 40 countries and is regarded as the foremost provider of gaming machines in Europe.
We are the UK Engineering arm of the company responsible for all the servicing and logistics for all the machines within the group of companies as well as independent machine operators across the UK.
If this role is for you, you must be aged 18 years or over, previous technical knowledge & experience of gaming machines, good customer skills and punctual, then this could be the role for you!
Apply today by emailing your CV and covering letter.
Your career could start here!
You may have worked in the following capacities:
Fruit Machine Engineer, AWP Service Engineer, Slot Machine Engineer, FEC Arcade Engineer, AGC Engineer, Gaming Machine Workshop Technician, Fruit Machine Customer Support Technician, Venue Manager, Arcade Manager.
Interested? Just Apply Below...
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