Customer Service Administrator

Job Title: Customer Service Administrator

Salary: £15,600 - £16,500 per annum

Location: Ringwood

Duration: Permanent

Start Date: Immediate

Customer Service Administrator Role:

We have an exciting opportunity for the right candidate to join our busy First Response team. Reporting to the Sales Office Manager you will be responsible for responding to customer enquiries and providing a professional and efficient service to all customer contacts. We are looking for an enthusiastic team player with a bubbly personality who can bring experience and help build the Gilgen brand.

The Company:

Gilgen Door Systems, a member of Nabtesco Group in Japan, is renowned for its innovative door drive systems and overall solutions for use in-door, gate and folding-wall systems. Our employees are our most valued asset and we believe in ensuring they receive the very best in training and development to enable them to deliver the highest standards of customer service using a high quality product.

Customer Service Administrator Responsibilities include:

• To be the first point of contact for our customers
• Provide the best possible service to every customer
• Receive customer enquiries and own the query to its resolve
• To deal with enquiries in keeping with SLAs
• To ensure customers are fully aware of pricing options

Customer Service Administrator Day to Day Tasks:

• Raising emergency callouts from telephone or e-mail requests
• Take enquiries regarding attendance, existing repairs, maintenance contracts and queries
• Assist with Customer Satisfaction calls
• Provide support for other departments

Customer Service Administrator Experience, Skills and Knowledge required:

• Computer literate with experience of Microsoft Office packages
• Experience of SAP would be advantageous
• Relevant administration experience and knowledge within a service related environment
• Evidence of successfully working in a target orientated environment
• Strong interpersonal, organisational, planning and analytical skills
• Some commercial awareness
• Strong telephone manner
• Basic understanding of engineering and surveying

Customer Service Administrator Benefits Include:

• Contributory pension scheme
• Free Parking
• Early finish on Fridays
• 23 days annual leave rising to 28 after 5 years' service

This is a great opportunity for a Customer Service Administrator to join a reputable business that offers its employees the chance of career progression and job security,

If you feel you have the necessary skills and experience as listed above then apply today for the chance of an early interview!