Customer Service Advisor

Are you an experienced and enthusiastic Customer Service professional, looking to take on a new challenge? If so Viridor are recruiting and are looking for individuals just like you!

Viridor is one of the UK’s leading recycling, renewable energy and waste management companies. Part of the FTSE 250 Pennon Group, Viridor puts waste into action, transforming it into high quality recyclables, raw materials and energy.

This is an exciting time to work at Viridor. We are at the forefront of the UK’s green economy and are one of the UK’s leading recycling, renewable energy and waste management companies.  We use smart people and smart technology to deliver our vision, bringing people together to give the world’s resources new life.

Due to continuing business success and growth we now have a fantastic opportunity available for a Customer Service Advisor to join our team in Plymouth, working 37.5 hours per week, Monday to Friday.

Customer Service Advisor key responsibilities:

• Dealing with all potential customer enquiries and for them to appropriate sales staff.
• Telephone assistance to customers and other contacts, recording and passing messages as required.
• Maintaining a detailed record of all liaison, complaints, and enquiries with customers.
• Logging all complaints and queries and follow them up.
• Ensuring the best possible service is provided to existing customers within agreed guidelines of customer requirements.
• Growing existing sales opportunities though up-sale opportunities.
• Giving pricing over the telephone to cash and small account customers, to agreed values and complete necessary contractual paperwork.
• Providing quotations to potential customers and subsequently follow up all quotations.
• Setting up and send out all new customer information (Service Agreements).
• Maintaining a full customer database, e.g. contract dates, prices, and contact details.
• Ensuring all information is provided to a satisfactory standard to both internal and external sources.
• Generating monthly and ad-hoc reports to enable the effective management of materials procurement.
• General filing and typing of letters
• Supporting the sales team with all administration and ensure that the correct details are entered onto the system to ensure accurate invoicing and accounts.
• Maintaining adequate records to enable invoicing and forecasting returns to be made.

The ideal Customer Service Advisor:

• Knowledge of customer service environment.
• Knowledge of computer software application.
• Good written, oral/telephone and numerate skills.
• Good commercial skills and negotiator.
• Ability to build long lasting relationships with customers via telephone and at whatever level necessary.
• Ability to produce basic reports and management data as required.
• Good track record of customer services or related activities within a multi-site, high-speed environment.
• Previous experience in a similar Administration role or environment
• Computer literate, with intermediate spreadsheet skills.
• Numerate and literate.
• Good level of education

In return for your hard work as a Customer Service Advisor, you can expect to receive a salary of £18,000 - £22,000 per annum with a range of benefits

If you are looking for your next challenge as a Customer Service Advisor then we want to hear from you, please click APPLY!

Closing Date: 17th April 2017 No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community.