Account Manager B2B

The Company is a hybrid marketing agency expertly producing content, collateral and campaigns, from its UK hub and on & off site agency teams in 18 countries. From first concept to final execution, unique blend of creative, digital, data and workflow technologies ensure consistent brand experiences are delivered effectively and efficiently for clients across their international markets.

Role

• Strategically own, manage and develop client relationships
• Interpret the requirements of the brief and deliver innovative solutions to drive the business forward
• Have overall ownership and responsibility for the project management of all projects
• To be an ambassador for the agency

Account Management: responsible for

• Finding new opportunities with the client and building on those opportunities
• Taking client briefs and pro-actively suggesting alternative solutions to the client - adding value, up selling and cross selling where possible.
• Understanding the challenges faced by our clients
• Working to ensure that the client has confidence the project will meet or exceed their expectations
• Confidently suggesting ways to add value and new solutions
• Having a good understanding of the client brand image
• Solving problems and offering alternative solutions
• Allowing the client to be the hero - their success is our success
• Sourcing suppliers and building quotations
• Monitoring project budgets, striving to complete within the allocated time
• Managing client budgets
• Ownership of allocated accounts, working to achieve and increase given targets

Project Management: responsible for

• Initial understanding of project purpose and the project objectives
• Overall ownership of pre-production elements, offering creative and innovative advice on solutions
• Defining the project, building the project quotation for internal and external services
• Communicating clearly to the client what is being delivered and the associated costs
• Identify key milestones related to project delivery and control
• Proactively following up on all quotations sent to the client

• Liaising with the in-house team and external vendors to build the project schedule
• Communicating the schedule to all parties and making them aware of their actions
• Communicating any changes to the schedule to all parties, negotiating new dates that still meet the project deadline
• Building contingency plans

• Overall ownership of the project, demonstrating leadership qualities and a positive approach
• Keeping the client informed of progress at agreed intervals
• Managing the change order process and informing the client of any cost implications before proceeding

• Monitoring and controlling the project schedule, immediately communicating to the client any changes or delays
• Monitoring and maintaining the right balance of quality, time, money and people
• Adherence to the Quality Audit programme

• Following up with the client to see how successful the project was and to encourage then to discuss future projects
• Reviewing with the in-house team and suppliers to see what lessons can be learnt

Team working and communications: responsible for

• Providing a complete project brief to the studio and external vendors
• Holding briefing and check-point calls to keep all parties updated
• Maintaining regular and effective communication with management team
• Proactively sharing knowledge with other team members and suggesting new ways of working

Required personal attributes and attitudes

• Excellent written and verbal communication skills
• Client focussed with excellent client facing skills
• Ability to work under pressure and meet/exceed timelines
• Proactive approach
• Good organisational, planning and execution skills
• Quality conscious with excellent attention to detail
• Methodical and logical approach
• Demonstrate professionalism to clients, colleagues and suppliers
• Willingness to continuously improve through self-development
• Excellent listening skills
• Good time management skills
• Team player

Knowledge and experience of the following

• Creative agency background
• Marketing knowledge and experience
• Print knowledge
• Digital Knowledge
• Client facing experience
• Commercial business knowledge
• Appreciation of business controls requirements

How to Apply

To apply for this position, please click on 'Apply' and follow a short application process.