Senior Operations Improvement Manager - Client Onboarding

Reporting to the Customer Services Director the Senior Operations Manager will be responsible for ensuring the successful fulfillment of all Retailer product sales from receipt of contract through to installing, set live, training and decom.

In addition the Senior Operations Manager will also be responsible for leading the function through major transformational change and supply thought leadership and best practice experience in customer centric operational environments.

Experience Required

*An experienced operations professional with prior experience of managing teams in Operations Excellence environments within Financial Services
*A detailed understanding of KYC/KYB gained within a regulatory environment and thorough understanding of FCA regulations are essential.
*Demonstrable leadership ability; capable of leading teams through change in order to deliver best practice service delivery
*Experience of driving and managing Continuous Improvement including training and developing staff and Team Leaders
*Proven skills in Capacity Planning including task timing, model construction and shrinkage allocation
*Experience of using Lean and Six Sigma to drive quantifiable improvements at both team and E2E levels

If you are interested please send your CV through by Midday on Thursday 30th March. All successful applicants will be contacted after this.

Please note you will receive an automated response advising you that we have received your CV.

Hudson is a leading provider of permanent recruitment, contract professionals and talent management solutions worldwide.