Digital Enquiries Manager

New opportunity not to be missed! Norton Way Group has an exciting opportunity for a Digital Enquiries Manager to join the team in Chiswick, London. Joining us on a full time permanent basis, you will receive a salary of £25,000 with OTE of £40,000 - £50,000 pa (Commission tiered & uncapped – based on appointments made and units sold). Hours of work are 40 per week - Monday to Friday.

Norton Way Motors Ltd is a multi-franchise Company representing Honda, Mazda, Peugeot, Nissan, Skoda and Kia in West London & Hertfordshire areas. The ethos behind Norton Way is focused on providing excellent customer service and 'being the best'. We recognise that all our employees are individuals and embrace the ideas and variety that this brings. Our policy is to employ a diverse and flexible workforce that reflect our customers and potential customers requirements and we aim to train every employee to achieve and deliver customer excellence in everything they do.

If you’re passionate about cars and thrive on the interaction with customers, this could be the role for you. We currently have a new opportunity for an enthusiastic, motivated and target driven Digital Enquiries Manager to join our industry leading sales team. The purpose of this role is to qualify all online customers, appoint and allocate to a member of the sales team. You must be able to demonstrate the ability to deliver customer excellence whilst achieving sales targets.

Key Responsibilities of the Digital Enquiries Manager

- Responsible for all Electronic customer enquiries, website, emails, Live Chat, Car Wow etc

- Market and actively book appointments to ensure that targets are achieved

- Prospect all customers from the Group’s databases visiting for service repairs, Key 2 Key Finance renewals, and customers due for renewal on the change cycle

- Re prospecting of Sales customers for GAP, Paint Protection, Service Plans etc

- Daily monitoring of Sales 0843 Calls for training and monitoring purposes

Experience required by the Digital Enquiries Manager

- Whilst we value experience we are looking for the right people to help us achieve our goals, so we don’t just look at what you have done but what you are capable of doing. Full training will be provided

Essential Skills required by the Digital Enquiries Manager

- Outstanding interpersonal and communication skills

- The ability to listen, understand and interpret customer needs

- Motivation and determination to meet and exceed set minimum standards

- Able to work efficiently within a team

- Proficient IT skills

In return

We offer a superior remuneration package including additional quarterly and yearly bonus opportunities. As well as other benefits such as flexible holiday, a child care voucher scheme, contributory pension scheme and our Norton Way rewards portal offering retail discounts across the UK. Employees are also given preferential rates on vehicle purchases, servicing and parts. We take great pride in our workforce hosting an annual awards ceremony to further recognise and reward our top achievers.

With excellent opportunities to develop and enhance your career, Norton Way Motors Ltd is the place to be. Why not click apply today to become our Digital Enquiries Manager – don’t miss out on this exceptional opportunity to join a multi-franchise company representing Honda, Mazda, Peugeot, Suzuki, Nissan, Skoda & Kia.

No Agencies please, if you are an agency please respect our policy of no cold calling.