Claims Handler

Crusader Assistance are a successful claims management company that that has been in the industry for 20+ years. Acting as a liaison between client's and insurers to minimize the inconvenience a motor claim can cause. We aim to provide our brokers and client’s the best possible claims solutions and services.

Crusader are looking for a Claims Handler to join their team to offer advice and assistance during claims process from start to finish.

As a Claims Handler, your duties will include:

• The first point of call for both private and commercial vehicle policy holders
• Taking incoming calls from customers and suppliers.
• Making outgoing calls to client’s and insurers.
• Updating clients with the progress of a claim
• Providing clien’s with understanding and advising them of the best claims solution
• Working proactively to get motor claims settled as quickly as possible for our client’s.
• Based on the information taken establish and advise on liability.
• Offer and up sell the service of our hire car companies and panel solicitors and advise of repair methods.
• Give a high level of customer service.
• Detailed and correct data entry.
• Meeting performance related targets in relation to call statistics, call audits.
• There is the potential to earn bonus based on hire and Marketing Opportunities providing the minimum targets are met.

As a Claims Handler, you will have the following skills and experiences:

• Must have excellent verbal and written communication in English.
• Candidates must be customer focused putting the needs of the customer first.
• Candidates should be enthusiastic, self-motivated and hard working.
• Basic skills in Microsoft Word and Microsoft Outlook preferred.
• Experience of face to face or telephone customer service is an advantage as is experience of working in a call centre.
• Claims experience is not essential as full training will be provided.
• Successful Sales experience
• Driving experience is an advantage.
• Ideal candidates will have worked in a call centre exceeding monthly performance related targets.

Working Hours:

• Average 39 hours per week
• A rotational shift pattern between the hours of 0800 - 20.00 Monday – Friday
• 1 in 4 Saturdays 0900 - 1600.
• Flexibility to work overtime

Salary:

• Basic £16,000 per annum, OTE of up to £26,000

For an opportunity to join this expanding company please submit your CV online.

recruitx ref:   460871216 / INDHP