Customer service Consultant
- Recruiter
- Resource Solutions - TSB (Temp)
- Location
- Midlothian
- Salary
- 9.06 GBP Hourly
- Posted
- 28 Mar 2017
- Closes
- 31 Mar 2017
- Sectors
- Customer Service & Call Centre
- Contract Type
- Contract
- Hours
- Full Time
Job responsibilities:
Hello, we're TSB, and we're different from other banks.
Making things happen. That's what this role is all about. Join our operations team and you'll answer calls from customers, colleagues and other relevant people, delivering great service every time. Wherever you can, you'll solve their problems on your own initiative. Financial services experience isn't essential, but thanks to your excellent communication skills, a genuine interest in meeting customers' needs and a proven talent for customer service, you'll have no problem learning quickly and meeting our customer service targets. You'll also need to be willing to work on Saturdays.
KEY ACCOUNTABILITIES:
- Investigate potential fraudulent account applications to mitigate the risk, by utilising the fraud prevention tools, analysing fraud from systems and other sources and case manage the investigation.
- Undertake telephone calls and after telephone call administration to ensure records and paperwork are fully up to date and accurate.
- All investigations to be conducted in a timely manner, balancing the risk of fraud to the risk of adversely affecting the customer journey.
- Achieve a consistent, high quality performance and make decisions in line with agreed targets/timescales.
- Demonstrate your initiative by identifying and suggesting improvements to the current way of working.
- Have an understanding of complaints policies and procedures
- Attention to detail
Preferred Skills:
- Ideally Banking background
- Ideally Customer Service background
- Worked in a customer service environment.
Working hours would be be Mon to Sat 9am to 6pm. Working 1 in 4 Saturdays & day off in week when work Saturday.
"We think we are a great place to build your career, and we are not the only people to think so! Not only did TSB Bank make the Sunday Times Top 30 Big Companies To Work For in 2017, we made the top 10 and were the only bank to make the best big company list at all."