Customer Service Consultant

Job Title: Customer Service Consultant - Temp Investigator
Length of Assignment: 01/05/2017- 31/12/2017
Reason: New Job

Pay: GBP9.06

Working Hours: Mon to Sat 9am to 6pm (Work 1 in 4 Saturdays & day off in week when work Saturday.)

Location: Edinburgh(EH2 4LH)

Job Responsibilities

Hello, we're TSB, and we're different from other banks.

Making things happen_That's what this role is all about. Join our operations team and you'll answer calls from customers, colleagues and other relevant people, delivering great service every time. Wherever you can, you'll solve their problems on your own initiative. Financial services experience isn't essential, but thanks to your excellent communication skills, a genuine interest in meeting customers' needs and a proven talent for customer service, you'll have no problem learning quickly and meeting our customer service targets. You'll also need to be willing to work on Saturdays.

KEY ACCOUNTABILITIES

• Investigate potential fraudulent account applications to mitigate the risk, by utilising the fraud prevention tools, analysing fraud from systems and other sources and case manage the investigation.
• Undertake telephone calls and after telephone call administration to ensure records and paperwork are fully up to date and accurate.
• All investigations to be conducted in a timely manner, balancing the risk of fraud to the risk of adversely affecting the customer journey.
• Achieve a consistent, high quality performance and make decisions in line with agreed targets/timescales.
• Demonstrate your initiative by identifying and suggesting improvements to the current way of working.
• Have an understanding of complaints policies and procedure
• Attention to detail

We're proud to support Take Five - to stop fraud. This nationwide campaign is led by Financial Fraud Action UK. And offers straightforward and impartial advice to help clients protect themselves from preventable financial fraud.