Technical Success Manager

New opportunity not to be missed! InMoment has a unique opportunity available for a Technical Success Manager to join the team in Birmingham. The role is a full time, permanent position offering a competitive salary.

InMoment is the largest provider of cloud-based VoC solutions for the food services, retail and contact center industries. Using a proprietary customer review platform, InMoment collects feedback in real time to help companies retain customers and increase profits. As a full-service partner, InMoment provides tactical instruction, strategic guidance and customer experience consulting to global brands and multi-unit operators.

About the role

We are looking to add an enthusiastic and driven Technical Success Manager to join our diverse client team of bright and energetic people in our Birmingham office. Our team in Solution Operations, Client Services, IT, Statistics, and Marketing help us provide insightful, strategically focused, professional services to our clients.  We aim to deliver best-in-class customer support and build results-driven custom technology. As a Technical Success Manager, you will be responsible for implementing solutions, configuring software, and quality assurance testing on client projects/deliverables.

What are the responsibilities of the Technical Success Manager?

- Build customer experience survey and customised client reporting solutions using the InMoment proprietary application

- Work closely with internal team members to implement and QA the InMoment application for clients

- Create and maintain client program timelines

- Troubleshoot problems

- Interpret customer experience data

- Provide support to client analysis, presentations and strategic plans

- Work with clients, both internal and external, on survey and report design to deliver optimal operational improvement solutions

- Provide post-implementation support on clients of various tiers

- Configure/implement as per specifications provided by supervisor/Client Success Manager

- Advise clients, both internal and external, on technical challenges

What skills do I need to have to become a Technical Success Manager?

- University Degree or College Diploma with demonstrated technical and analytical abilities

- Previous comparable experience is a plus, but not required

- Experience and knowledge of the digital media and gaming industry is preferred, but not mandatory

- Excellent time-management and organizational skills

- Ability to work in a changing and fast paced environment

- Ability to prioritize and multi-task

- Strong technology skills including Microsoft Office Suite (Excel, Word, PowerPoint and Outlook)

- Great communication skills

- Excellent attention to detail

- Enthusiastic and motivated self-starter

- Strong relationship building skills

Why not click ‘apply’ today? Don’t miss out on this opportunity to join largest provider of cloud-based customer experience solutions as our Technical Success Manager.

We thank all those who apply, however, only candidates selected for an interview will be contacted.

Please no phone calls.