Office Assistant Legal

Office Assistant??15,229 + Benefits Central Bristol The Mortgage Enforcement teams act for mortgage lenders in taking steps to enforce their security by way of possession of the mortgaged property, at all times having regard to the commercial interests of the client. As an Office Assistant you will carry out work delegated by the Team Supervisor efficiently and within relevant service standards; The role:Process inbound post.Filing at Regular intervalsTo distribute post and action workflow requirementsTo support the case handler with administrative tasks and action work as delegated by the team supervisorProvide telephone support and deal with client enquiries in the case handlers absenceOpening new instructions accurately and within service standards, input data and prepare initial letters and documentsTelephoning courts, Solicitors and Clients making accurate and detailed attendance notes.General PhotocopyingCollection of cheques from cashiers at regular interviewsPrepare outgoing post and DX for collectionFile ClosingEnsure work issues or problems are reported immediately to team supervisors.Liaising with colleagues and clients and ensure they are kept fully up-to-dateEscalating issues outside of authority or competence to appropriate personEnsure that accurate details of all relevant information is maintained on the paper file or SOLCASE as appropriateTo carry out your academic studies and requirements as part of the Legal Administration apprenticeship alongside your workplace tasks. Knowledge, skills and experienceTo complete all allocated tasks within the required timeframe and to the required level of accuracyTo demonstrate satisfactory levels of literacy and numeracyTo write simple business lettersEffective record keepingTo have basic knowledge of and be able to use common functions of relevant computer applications with appropriate trainingDemonstrate high levels of data accuracyDemonstrate a conscientious, 'can-do' attitudeBe client focussed