Internal Account Manager /Customer Service - Chemistry Graduate

Job Title: Internal Account Manager

Location: Leeds City Centre

Salary: Competitive

Job Type: Permanent, Full Time

We have the opportunity to join a global distributor of speciality chemicals based in Leeds City Centre as an Internal Sales Account Manager. The ideal candidate would be a recent science graduate who can provide exceptional customer service and be responsible for retaining and developing existing and new customer relationships.

Key Responsibilities:

• Action all incoming enquiries, completing quotations and responding to sample requests promptly and all related administrative tasks.
• Process and follow up all sample requests and apply charges where appropriate.
• Transcribe full and accurate order details onto the system in line with customer requirement and company procedure.
• Promptly and polity answer telephone calls.
• Communicate to customers all stock related issues offering alternatives where possible.
• Monitor customer satisfaction with company products/service and share any deficiencies to the appropriate departments and escalate to management any issues that could result in opportunity loss.
• Seek and report any competitive insight to inform strategy and purchasing/pricing tactics.
• Provide intensive support to Account Managers and cover for all area as and when required.
• Comprehensively promote company product range and services
• Perform outbound proactive sales calls as directed by Account Managers and use of own initiative.
• Meet/exceed agreed monthly, quarterly, annual sales/customer service targets
• Develop intimate knowledge of customer business activity and supply opportunities.
• Build customer loyalty to ensure the company are always given an opportunity to quote.
• Establish and build effective working relationships with key departments such as Technical, Purchasing, Business Management and Credit Control.
• Perform joint visits with Account Manager to further strengthen relationships
• Comply with all Company policies and procedures.

Key Requirements:

• Science graduate, ideally with a Chemistry degree.
• Fluent in written and spoken Polish and English is desirable.
• Previous experience in a similar customer service role is required
• Experience in a sales environment is desirable
• Accustomed to delivering a high standard of customer service
• Excellent communication / negotiation skills and telephone manner
• Well organised with good planning skills
• Able to carry out mathematical calculations
• Good standard of Education with Grades C and above in Maths and English
• IT Literate with experience of using Microsoft Office
• Previous experience of the chemical industry/products/services is desirable

Please click the APPLY button to send your CV and Cover Letter for this role.

Candidates with experience of; Business Development Manager, Business Development, Sales, Lead Generation, Graduate Chemical Engineer, Sales Coordinator, Branch Manager, Sales Manager, Sales Executive, Business Development Executive, Negotiator, B2B, Assistant Branch Manager, Sales Development, Graduate Sales Manager, New Business Development, Chemical Engineering Graduate, Direct Sales, Deputy Branch Manager, Account Manager, Product Sales, Graduate Chemist, will also be considered for this role.