IT Service Desk Support Assistant

Job title: IT Service Desk Support Assistant

Status: Permanent, full time 36 hours per week. 

Location: Leeds

Salary: £19,303.21 per annum

Closing Date: 9am on Thursday 13^th April 2017.

Skills for Care has an exciting opportunity for an IT Service Desk Support Assistant to join our existing team providing high quality IT Support.

What we do

Skills for Care is the employer-led workforce development body for adult social care in England. We work with employers across England to make sure their people have the right skills and values to deliver high quality care.

The Role

As an IT Service Desk Support Assistant you will provide excellent customer focused first and second line ICT support, advice and guidance to Skills for Care staff and ensure that incidents and requests are dealt with promptly and appropriately. You will use your expertise to manage in house customer technical support issues and provide remote support to field based employees along with undertaking and implementing ICT projects across the organisation.

Requirements of the role

You will have the ability to multi-task, prioritise and meet deadlines under pressure whilst maintaining professionalism and accuracy, have a strong attention to detail and be able to work as part of a team.  You will have excellent communication skills with a willingness to interact with users on a regular basis along with having strong trouble shooting skills for Windows operating systems

We are looking for someone who has:

• Recent IT or Computing degree (or equivalent) is essential,

• At least 1 year’s work experience ideally within in a similar role

• Strong Windows operating systems technical understanding.

•  Advanced knowledge of Microsoft Word, Excel and Outlook

•  Strong analytical skills

Any experience with Microsoft technologies such as Windows 7, 10 Office 365, Active Directory and desktop imaging would be advantageous, but is not a prerequisite.

If you are interested in this role please visit our website for the full job description

Please note that previous candidate will not need to re-apply.