Assistant Property Manager

Do you have first class customer service skills and thrive in a high volume, prestigious environment?

Are you looking to further your career in a growing, award winning property management company?

Are you a career focused individual looking for professional development, qualifications and progression within the property sector?

This property management company are looking to add to the estate / property management team at the assistant / entry level.

Assistant Property Manager

This is a key role in our Estate Management team. You will work in partnership with the Estate Managers to ensure they consistently deliver a high standard of performance (achieving their KPIs) and achieve customer satisfaction. The role has 2 key parts: performing frontline communication with their customers (eg. resolving day to day queries and sending correspondence) and reactive maintenance management.

Company

This Property Management company specialises in the ongoing management of large residential developments, including the effective administration of +£20m of client service charge budgets. Based in Cambridge and with offices in London, Bracknell and Nottingham, they work across East Anglia, London, the Home Counties, the South and East Midlands, and has plans for further growth. The Group also consists of separate Facilities Management and Legal businesses, employing over 185 people. This company prides itself on a commitment to excellence and customer service.

Role - Assistant Property Manager
Salary Range - £20,000 - £27,000 pa, dependant on experience
Type - Permanent Full-time
Working Hours - 9am - 6pm, mon-fri
Location - London

Key Criteria:

- 3 years+ relevant experience. While a background in estate/property management is desirable, your experience could be in another field.
- Customer relationship management: Previous 'frontline' contact with customers is essential.
- Systems: Prior experience with software systems such as database management and ordering/invoicing is essential.
- Contractor management: Prior experience with managing contractors is highly desirable.
- Excellent time management, prioritisation and project management skills.
- Excellent communication skills: good letter writing, telephone manner and ability to brief third parties when required (eg. contractors)
- Excellent people skills: an ability to empathise and resolve issues effectively.
- Excellent computer skills: proficient in all Microsoft programmes and competent in mail merging. Knowledge of Qube would be an advantage.
- Good commercial skills: demonstrate commercial nous and a 'value for money' approach.