Remote Customer Advisor

Job Description

Are you tired of the daily commute and all the time you waste sitting in traffic queues?

What if you didn't have to travel to work every day and you could do your job from the comfort of your own home using your Laptop or PC?

Think of how much time you could free up, and how much better your work-life balance could be.

More time for your family, friends and kids without having to reduce your working hours to part-time.

We are looking for people who can be a receptionist, a call handler, an appointment setter. People who can take and pass on accurate messages via our in-house system or put people in touch with the right person within an organisation.

We need multi-tasking experts; people who can adapt to many different scenarios within their working day.

If this is you ???.then read on...

We are currently recruiting for the following shift patterns:

• Day Shift - ( 5 days including weekends )

• Back Shift - ( Hours between 4pm - 12am )

• Night Shift - ( Hours between 11pm - 8am )

If you prefer working weekends to have an even more flexible work/life balance during the week, we can accommodate that too!

Your Responsibilities:

• Take inbound phone calls on behalf of our clients using our own unique cloud-based phone system.

• Create and deliver an outstanding customer experience on every call you take.

• Act as a receptionist, appointment setter, be a first point of contact, for countless businesses spread over not just the UK but the Europe, the USA and beyond the globe.

• Working in the comfort of your home, using your own internet-connected computer, to handle calls per our client's instructions while maintaining the poise of a true professional.

Your Skills and Abilities:

• Exceptional Customer Service Skills

• First class typing and grammar skills

• Great communication skills, both written and verbal

• Excellent listener

• Self- motivated and Self-disciplined

• Technical know-how to operate our software

• Comfortable changing hats several times in a matter of minutes while maintaining an air of confidence

Our System Requirements:

• You must have a high-speed Internet connection, such as Cable / Fibre , with a download speed of at least 3 Mbps and upload speed of at least 1.5 Mbps.

• Your computer must be hardwired to your Internet connection (i.e. no wireless, satellite, or Air Card Internet)

• Your computer must start up in less than three minutes

• Screen resolution of at least 1280x800

• 2.0 GHz processor (or higher)

• 4GB or more of system memory (RAM)

• 64 bit OS - Windows 7, Windows 8, Windows 10 or (some) Mac Operating Systems

• Webcam

• Working speakers

What we offer you:

• Full-time Employment

• 2 weeks in depth training, fully paid

• GBP8.50 per hour

Full Creative's mission is to change how the world works. Ideas are not bound by place or time, and their implementation shouldn't be either. We are building toward a future when people can contribute free from limitations.

We believe people should be able to work and learn together whether they're across the table or across the world from each other. In an office, conference room, or in a coffee shop, we empower people to communicate, collaborate, and produce. We don't just want to change the world, we want to improve it through solutions that scale, empower and challenge our expectations.