Customer Service Executive

Starting salary is GBP19112 rising to GBP20386 after probation Our client has a fantastic opportunity to join their leading National Utility Infrastructure company which employs around 1000 people nationwide. The busy, friendly contact centre is based in modern offices in central Cardiff. Our client believes that their employees are their greatest asset and as such offer ongoing training and mentoring for each member of staff to reach their potential. As the team is small, you can rest assured that you will be a name and not a number and your achievements and hard work will be recognised and celebrated. The package offered is attractive. Along with an excellent salary, benefits include a competitive pension scheme, 25 days holiday per year with the opportunity to buy more, a flexible benefits package, child care vouchers and much more. If you are an experienced Customer Service professional who takes pride in delivering excellent customer service, we would love to hear from you. Our client has staff from various backgrounds working for them, so previous experience in the utilities industry or any of the brands they represent is not required. Our client is not an outsourcing company and four of the five brands they represent are owned and loved by the company itself. Working Hours? Shifts between the hours of 8:00am - 8.00pm Monday - Friday and some Saturdays 9am to 1pm. At the moment our client does not open on Sundays or bank holidays. If you would love to know more about the job opportunity, please keep reading below! The aim of the Customer Service Executive role is to deliver excellent customer service to all current and potential future customers within a broad product range to include:- A broadband and telephone service providerA fibre infrastructure installation and maintenance companyA water and sewerage companyA heat and hot water supply companySky Main duties include: To answer inbound calls and respond to e mails / contact forms to ensure the contact centre achieves set objectivesTo make outbound calls to customersContribute to the achievement of the department Sky sales targetTo manage and resolve customer complaintsProvide customers with accurate and up to date product and service informationBook engineering appointmentsCarry out debt management activitiesIdentify and escalate priority issuesCarry out technical trouble shooting for all brands KNOWLEDGE AND EXPERIENCE Previous Customer Service experienceAbility and desire to deliver the highest quality support to customers. SKILLS Demonstrate strong verbal and written communication skills.Excellent listening skillsThe ability to build rapport and empathise with customers A positive, friendly and pro-active attitudeAttention to detailAbility to work well as part of a dynamic team as well as work independently and make decisions