Customer Services Agent

Ref: CS/BFD/0317 GBP17k to GBP21k + incentive (OTE GBP21k to GBP24k) Benefits include 22 days holiday per year rising to a max of 27 days, monthly discretionary incentive, pension scheme plus many more Bradford, West Yorkshire BD1 2SU We're hiring Customer Service Agents for our Customer Service Team! Life feels better when you love your job.... Here at Vanquis we do! So, what makes Vanquis a great place to work? We encourage everyone to put ideas forward, make decisions and contribute to improving the service we provide for our customers. Empowering our employees makes our business what it is. As a Customer Service Agent you will be engaging our customers, assisting them with a wide range of queries. You will deal with a high volume of inbound customer queries, providing memorable customer experiences throughout. You will be working to targets and deadlines and adhering to all relevant policies and procedures ensuring your customer is fully informed at all times. Through the use of excellent conversational skills, you will make sure the right outcome is achieved every time. You will work as part of a team to support the delivery of set departmental targets as well as your own individual targets. With accessible, approachable managers and lots of training, you will quickly develop your skills and build your knowledge about our products, services and systems. We recognise every member of our customer contact teams are vital contributors to our success. Why Us? "There are so many opportunities for every individual to make a real difference." - Danny, Customer Service Team Leader Great Pay! Customer Service Agents - GBP17k to GBP21k starting base salary + monthly incentive (OTE GBP21k to GBP24k) Great Environment! Our Bradford office can be found in the Provident Financial Group building right in the heart of the city and whilst we're hard-working and target-driven, there's a vibrant social atmosphere. Great Hours! We operate a flexible shift pattern and you'll be working an average of 37.5 hours per week, to include 2 weekend days on average per month. Our customer service department is open 8.00am to 8.00pm Monday - Friday, 9.00am - 5.30pm on Saturdays. Why You! Autonomy- You love the opportunity to make sound customer focused decisions and thrive on enhancing customer experience, customer satisfaction and account optimisation. Driven- You are a problem solver who can be counted on to make the right decisions to benefit our customers. Accountability- You like to be recognised for achieving goals, and appreciate being coached on how to improve your performance. "I enjoy it and its fun! I feel privileged to be able to say that about my job."- Peter - New Business Performance Coach If you have the enthusiasm and passion to build a career with us we would love to hear from you. To apply to be a Customer Service Agent please visit our website via the link.