Office Administrator / Customer Service

This UK based B2C and B2B multi-channel company is looking for an enthusiastic individual to join their team. This full-time role is busy and varied and will require you to have excellent customer service skills with an organised and flexible approach towards work.

Duties will include:

- Reconcile invoices to delivery notes and process to ensure timely and accurate payment to supplier
- Processing orders to the workshop
- Assisting the directors in organising meetings / workflow
- Deal with all payroll queries (inc tax queries)
- Complete HMRC administration and other statutory returns
- Ordering supplies
- Monthly payroll processing and administration
- Handle incoming telephone and email enquiries
- Inbound and outbound calls (as well as live chat)
- Speaking to potential customers and closing sales
- Resolving complaints
- Working to quality targets
- Escalating issues where necessary
- Logging calls effectively

Essential skills:

- Proficient in IT
- Knowledge of Sage or Xero
- Good knowledge of Microsoft products

Desired skills:

- Self motivated
- A positive attitude to work
- Previous experience preferable
- Confident personality, great with customers, good telephone manner, high energy.
- Ability to enthuse customers about products and services
- Strong written and verbal communication skills
- The ability to resolve complaints and queries

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