Salesforce.com Business Administrator – Global Leader

Salesforce.com Business Administrator – Global Leader
Wilmslow
circa £30,000 + Full Company Benefits

++ Ready to further your career with a leading global brand? ++

We have a new and exciting position as a Salesforce.com Business Administrator which can be based at Wilmslow, Widnes or Bradford. Reporting into the Customer Experience Director – EMEA, the position will offer second line support across the EMEA business in administration tasks relating to Salesforce.com and will be a full-time, Monday to Friday role.

About the Company:

With over 115,000 customers across 100 countries, we are a leading $10 billion global distributor of speciality consumables, food ingredients and chemicals serving the pharmaceutical, cosmetic and manufacturing industries.

As a Salesforce.com Business Administrator your role will include:

Functionality:

+ Creation of process documentation for existing processes using Salesforce.com
+ Proactively supporting the business with improvements to existing reports and dashboards and the creation of new requirements
+ Administering the reports and dashboards filing system ensuring consistent naming convention and user friendly search facilities
+ Maintenance of report types ensuring these are appropriately labelled and redundant ones are removed
+ Supporting workshops with the objective of improving functionality / processes / workflow in Salesforce.com to enhance the user experience and improve efficiency.
+ Executing requirements gathering for new enhancements to support existing or new business processes and where needed, supporting in the creation of the business case.
+ Completion of requirement specification documentation for business sign off for new enhancements / developments.
+ Support development team in interpretation of requirements and engage the business in sign off of development spec.

Testing:

+ Define test scenarios for enhancements / developments.
+ Create test scripts for use in UAT.
+ Manage UAT testing for new developments / enhancements.
+ Troubleshoot user issues 

Data:

+ Monitor Data Quality in Salesforce by use of DQ Dashboards and troubleshoot where necessary.
+ Support the business in the data enrichment, cleansing and validation process.

We Are Looking For:

A minimum of 2 years’ experience in Salesforce.com Administration and certified Administrator qualifications from Salesforce.com (Administration Essentials ADM201 and Advanced Administration ADM301). Experience of Sales Cloud is essential. Knowledge of Marketing Cloud would be advantageous, as would project experience and ERP data structures.

Along with qualifications and experience, strong communication, presentation and influencing skills are critical. As this role needs commercial focus and understanding, a commitment to continuous improvement in business processes, with strong results orientation, are key requirements.

We are a great team of people, a great place to work and offer all the benefits you’d expect from the world leader at what we do. Come and join us in a business with a global focus where your quality can make a real difference!

What we offer in return:

+ 33 days holiday
+ Generous pension scheme
+ Death in service benefit
+ Discounted childcare vouchers
+ Discounted private healthcare
+ Discounts with 1,000+ retailers

We have a great team of people, a great place to work and offer all the benefits you’d expect from the world’s #1 at what we do. Let’s Talk!

Interested? Just Apply Below...

In 2005 we ripped up the rule book to deliver a recruitment agency experience that makes everyone feel just that little bit happier. By applying you consent to us processing & passing your application to our client for review for this vacancy only. If your skills match the role you will hear back from us within 2 business days. Good luck, Team RR.