Customer Support Executive

New opportunity not to be missed! Tchibo Coffee International has an exciting opportunity for a Customer Support Executive to join our Technical Support Team based in our modern Head Office here in Epsom. Joining us on a full time permanent basis, you will receive a competitive salary of £17,127 plus one Saturday in five working from home (paid as overtime) and generous commission potential with ote £23,000.

Tchibo Coffee has been providing businesses with coffee solutions in the UK since 1991 and we continue to grow the business year-on-year.

As a Customer Support Executive you will be working as part of a small, busy, friendly team, helping provide exceptional support for our customers regarding their coffee machines.

Key Responsibilities of the Customer Support Executive

- Provide a basic troubleshooting service and where possible resolve coffee machine issues over the phone (full training will be given).

- Escalate on-site repairs, liaise with our Field Service Engineers and schedule appointments.

- Book in filter changes and boiler inspections where appropriate.

- Maintain a high level of communication with the key stakeholders

Skills and experience required by the Customer Support Executive

- Previous customer service experience in a Service Desk / Helpdesk / Call Centre.

- A commitment to customer care.

- Ability to gather, organise and manage information.

- A good knowledge of MS Office packages.

- Previous appointment scheduling experience would be beneficial.

If you are passionate about customer care and you enjoy a cup of coffee, then this is an excellent opportunity to join a busy team working in a collaborative environment, providing a vital customer service for an established and successful company.

Benefits include: 23 days holiday (increasing to 26 days with service) plus bank holidays, a contributory pension scheme and other company benefits.

Weekday office hours: 8.00am - 5.00pm.

One Saturday in five working from home 9.00am – 3.00pm paid as overtime.

With excellent opportunities to develop and enhance your career, Tchibo Coffee is the place to be. Why not click apply today to become our Customer Support Executive – don’t miss out on this exceptional opportunity to join the drinks company that has been successfully providing high quality coffee machines, coffee and related products to businesses across the UK since 1991.

We will endeavour to contact all applicants within two weeks, but if you do not hear from us, please assume that your application has been unsuccessful on this occasion.

No Agencies please, if you are an agency please respect our policy of no cold calling.