Multilingual Webcast Manager - Spanish & English/French & English

This role will be working for the global leader in webinar-based marketing solutions that drive demand generation and customer engagement. You will have to work with clients and our team who communicate in both English and Spanish, or English and French. There are 2 roles we are recruiting for here; one is Spanish/English the other is French/English. Bi-lingual skills in Spanish and English or French and English essential, trilingual - Spanish French and English to professional levels highly desirable. Additional work may be possible for quad lingual candidates, please highlight other language skills you are proficient in on your application.

The Webcast patented cloud-based platform features an interactive and immersive user interface and industry-leading webinar analytics for events, campaigns and benchmarking. Providing one-click access from any computer or mobile device, this award-winning solutions are integrated with leading CRM and marketing automation platforms, enabling marketers to optimize demand generation, enhance lead qualification and accelerate opportunities in their sales pipelines.

The Webcast Manager role requires working to Spanish and French time, and is responsible for project managing live and pre-recorded webcast events. This is a role that requires strict attention to detail, the ability to multi-task effectively, being comfortable interfacing directly with clients, and working in a fast-paced deadline driven environment. This position reports to the Director of Webcasting Operations for EMEA.

Responsibilities:

Create, update and project manage live and on-demand streaming media webcasts Consistently meet project timelines and deliver flawlessly executed multimedia events
Keep all project stakeholders up to date throughout project life cycle: pre-event, live-event, and post-event
Troubleshoot technical problems before/during/after the event and work with other technical staff or directly with the client to properly service their needs and technical problems
Rapidly solve problems and make quick decisions during the production of live events
Recognize potential issues and problem solve to neutralize these issues while still respecting the original requirements and deadlines of the project
Maintain ownership and accountability of all project tasks, ensure that each are completed on time and correctly
Work with Account Managers and Sales to ensure an overall cohesive client experience
Educate clients on products and services
Build strong and productive working relationships with both clients and teammates
Do all the above in both Spanish and English, or French and English, including email and phone calls in Spanish and English, or French and English

Requirements:

Bi-lingual skills in Spanish and English or French and English essential; trilingual - Spanish French and English to professional levels highly desirable

Bachelor's degree

Professional experience with MS Office, Word, Excel, and PowerPoint
4 years of work experience in a deadline driven environment (experience producing webcasts or working with digital media strongly preferred)
Project Management experience (preferably with digital media)
Excellent organisational, planning, management and communication skills. The ability to work effectively with all levels of the organization to complete assigned projects within the needed deadline Ability to service clients with a can-do attitude and an invested interest in the success of their projects
Adapts to changes in the work environment and able to deal with delays or unexpected roadblocks
Excellent organizational skills and time management
Accepts responsibility for own actions and follow through on commitments even under tight deadlines#
Flexibility to work some off hours to support events (early morning or late evening)

Additional Desired Skills:

Basic knowledge of HTML
Experience with audio/video production or a related field
Knowledge of streaming protocols and encoding of audio/video and related tools