Service Desk Analyst
Responsibilities
The responsibilities of the Service Desk Technical Analyst include:
*Carry out customer focused IT Service Desk duties
*1st or 2nd level support role
*Telephone, email, counter and administrative support activities.
*Handle IT incidents, ensuring prompt resolution of user issues and recording information accurately in the service desk system. This may include leading incident ticket handling for a team.
*Perform all work safely, in accordance with University policy and H&S regulations, and with consideration for others.
*Deliver activities to deadlines, ensuring they comply with relevant standards, best practices and architectures.
*Work with peers in other departments.
*Excellent Customer Service and communication skills.
*Display good customer service and professional behaviour at all times.
*Adhere to relevant policies, procedures, processes, standards and best practice.
Candidate Profile
The successful candidate is likely to have experience in:
*Computer hardware
*Microsoft desktop platform
*Linux desktop platform
*Mac desktop platform
*Active Directory
*Email technologies (including Microsoft Outlook and OWA)
*End user computing peripherals (printers, scanners, MFDs, etc.).
*Tablets and smartphones (Windows, iPad, Android, etc.).
*IT Service Management Tool Software.
*Working within an ITIL v3 environment.
Minimum of 6 months experience working in IT Support Role.
LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.
The responsibilities of the Service Desk Technical Analyst include:
*Carry out customer focused IT Service Desk duties
*1st or 2nd level support role
*Telephone, email, counter and administrative support activities.
*Handle IT incidents, ensuring prompt resolution of user issues and recording information accurately in the service desk system. This may include leading incident ticket handling for a team.
*Perform all work safely, in accordance with University policy and H&S regulations, and with consideration for others.
*Deliver activities to deadlines, ensuring they comply with relevant standards, best practices and architectures.
*Work with peers in other departments.
*Excellent Customer Service and communication skills.
*Display good customer service and professional behaviour at all times.
*Adhere to relevant policies, procedures, processes, standards and best practice.
Candidate Profile
The successful candidate is likely to have experience in:
*Computer hardware
*Microsoft desktop platform
*Linux desktop platform
*Mac desktop platform
*Active Directory
*Email technologies (including Microsoft Outlook and OWA)
*End user computing peripherals (printers, scanners, MFDs, etc.).
*Tablets and smartphones (Windows, iPad, Android, etc.).
*IT Service Management Tool Software.
*Working within an ITIL v3 environment.
Minimum of 6 months experience working in IT Support Role.
LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.