Contact Centre Assistant Manager - Bridgwater

Would you like to work for one of the UK's fastest growing companies?Toolstation is one of the UK's fastest growing companies and as such can offer career development opportunities that are second to none!Our Customer Contact Centre is looking for an Assistant Manager to oversee the day to day running of our busy customer service teams!This role is ideal for an experienced, high performing Team Leader or Team Manager, who is ready for the next step, with strong proven experience in managing a successful team in a high pressured, customer focused environment. Reporting directly to the Customer Contact Manager, you will be assisting in the day to day management of the Contact Centre, with particular focus on driving forward the development and performance of the team. You will be responsible for motivating and inspiring the team to achieve departmental KPIs, whilst ensuring compliance of all processes and procedures; identifying training, process and quality needs in order to further enhance our customer service offering. Required Skills & Experience:- The ability to drive a culture of customer-centricity across the department, and ensure all actions result in added value for our customers- The ability to get the best out of others through encouragement, training, coaching and imparting the correct knowledge, skills & behaviours to ensure success- Inspirational leader who engages employees to achieve results by being self-motivated while approaching work with a positive "can do" attitude- Energetic and driven with the ability to lead others in a high-pressure environment towards success- Flexibility to adapt to an ever changing environment with experience in implementing and embedding change and new ideas with a positive and proactive outlook- The skill to understand and communicate requirements with a clear, positive and customer-focused message- Excellent professional interpersonal skills. The ability to build rapport and trust with customers and colleagues- Show strong skills in analytical thinking using KPI data to help make the right decisions for the future of the customer service offering- Experience in resource planning, staff scheduling and real time workload management - Ability to multi-task, and work on own initiative making informed decisions within area of responsibility- Strong written skills with a consistently high standard of presentation and accuracy- Proven track record managing high performing teams in a fast paced, customer focussed environment is essential This position is full time for 40 hours per week, working 5 days over 7.Successful candidates will be provided with full training and support, enjoy competitive rates of pay, company pension scheme and discount on products across the Travis Perkins Group.If you would like to be part of our team, we want to hear from you!