Experienced Scheduler - Training Bookings Coordinator

QA is one of the UK's leading and most established training companies, with a history stretching back over 30 years. With a client base covering 80% of the FTSE 250, we offer over 1500 courses to over 200,000 customers a year, in everything from technical IT to leadership and management training. In fact, every two out of three Microsoft courses in the UK is delivered by QA. About The Role Applicants for this role should have a desire to work in a fast paced time bound environment where you will be constantly juggling finite resources to meet client needs. You will need to be resourceful and creative in finding solutions to deliver against client requirements. You should have a proven track record in a scheduling function as you will need to provide comprehensive end to end scheduling and administrative support to our client ensuring we meet our current Service Level Agreements. You will be scheduling standalone events, small projects containing multiple events as well as large scale long term training programmes needing multiple types of resources including multiple trainers, specialist suppliers, venues, equipment hire etc. Experience in a team leader or line management role would be a distinct advantage. You will be responsible for: Scheduling and all associated tasks including but not limited to booking rooms, booking trainers, sourcing contract resources, finding venues, arranging kit hireManaging workflow through the teamComprehensive administrative support including but not limited to processing customer bookings About The Person You should be dedicated to providing excellent customer service and thrive in a busy pressurised environment where tasks are time bound. You should have excellent attention to detail, be commercially savvy and thrive on finding creative and innovative solutions to problems. Applicants need experience of interacting with stakeholders at all levels including senior management along with good negotiation skills. Experience of managing small teams would be a distinct advantage. Your Skills & Experience MS Office Skills including excellent Excel skillsPrevious experience of working in a scheduling function ideally in a senior capacityExperience of working in a time bound environmentProven experience in busy administrative environmentSuccessful track record of managing processes end to endProven experience of juggling multiple prioritiesProven and successful experience of good customer service is essentialExperience of managing small teams advantageousA well-defined and proven approach to supporting a busy teamGood knowledge of business administration processesUnderstanding delegate and customer requirementsAn appreciation of the importance of excellent customer serviceGood communication both written and spokenApproachable and supportiveAbility to construct detailed and accurate reportsExcellent attention to detail