Account Manager
- Recruiter
- Anonymous
- Location
- Hampshire
- Salary
- Up to GBP35K
- Posted
- 23 Mar 2017
- Closes
- 06 Apr 2017
- Sectors
- Media & Digital Media
- Contract Type
- Permanent
- Hours
- Full Time
The Fix Creative are proud to be working with is a hybrid marketing agency in Hampshire, who are currently looking for an Account Manager.
To strategically own, manage and develop client relationships on a daily basis, including operational activity and client-liaison. Taking overall ownership and responsibility for the project management of all projects. This extends to interpreting the requirements of the brief and engaging wider agency resources to deliver on-time, and to the highest quality.
Account Management responsible for:
• Ownership of allocated accounts, working to deliver projects on time and to budget
• Taking lead on daily liaison including calls and weekly senior check-ins. Comfortable enough to handle F2F meetings when not accompanied by line manager.
• Taking client briefs and pro-actively and confidently suggesting alternative solutions to the client - adding value, up selling and cross selling where possible
• Working to ensure that the client has confidence the project will meet or exceed their expectations
• Sourcing suppliers and building quotations based on agreed requirements
• Monitoring project budgets, striving to complete within the allocated time and manage the client budgets
• Understanding the challenges faced by our clients, allowing the client to be the hero - their success is our success.
Project Management responsible for:
1. Project Initiation & Planning
• Gain initial understanding of project purpose and the project objectives
• Chair planning meetings with subject matter experts to define requirements
• Prepare project documentation, statement of work, quote, brief and schedule for both internal and external services
• Prepare financial schedule and associated system set up requirements
• Present to the client for review and approval, providing additional information as required
• Gain appropriate approvals, internally and externally before proceeding
2. Execution & Control
• Demonstrate clear leaderships skills to the project team and client, organising and chairing briefing meetings and work in progress meetings as required
• Ensure clear roles and responsibilities are defined within the project team
• Prepare and provide project status reports at agreed intervals to the client
• Monitor and control the project schedule, immediately communicating to the client any changes or delays, maintaining the right balance of quality, time, money and people
• Manage the change order process and informing the client of any cost implications before proceeding, updating documentation as required
• Adhere to standard operating procedures set by the agency
3. Review & Closure
• Financial reconciliation and reporting against the project
• Client follow-up to review success of project
• In-house review for continuous improvement
Essential Skills
• Client facing experience
• Integrated creative agency experience, ideally with a strong understanding of digital
• Project management experience
• Excellent written and verbal communication
• Client focussed
• Working under pressure
• Proactive, self-starting approach
• Effective independently and in a team
• Planning and execution
• Attention to detail
• Professionalism
• Organised
• Good fun with a friendly approachable character!
Software Knowledge
• Microsoft Office
• Excel
• Powerpoint
Reports to
• Account Director
Are you interested in applying? Please could you get in touch with your up to date CV so we can chat further
To strategically own, manage and develop client relationships on a daily basis, including operational activity and client-liaison. Taking overall ownership and responsibility for the project management of all projects. This extends to interpreting the requirements of the brief and engaging wider agency resources to deliver on-time, and to the highest quality.
Account Management responsible for:
• Ownership of allocated accounts, working to deliver projects on time and to budget
• Taking lead on daily liaison including calls and weekly senior check-ins. Comfortable enough to handle F2F meetings when not accompanied by line manager.
• Taking client briefs and pro-actively and confidently suggesting alternative solutions to the client - adding value, up selling and cross selling where possible
• Working to ensure that the client has confidence the project will meet or exceed their expectations
• Sourcing suppliers and building quotations based on agreed requirements
• Monitoring project budgets, striving to complete within the allocated time and manage the client budgets
• Understanding the challenges faced by our clients, allowing the client to be the hero - their success is our success.
Project Management responsible for:
1. Project Initiation & Planning
• Gain initial understanding of project purpose and the project objectives
• Chair planning meetings with subject matter experts to define requirements
• Prepare project documentation, statement of work, quote, brief and schedule for both internal and external services
• Prepare financial schedule and associated system set up requirements
• Present to the client for review and approval, providing additional information as required
• Gain appropriate approvals, internally and externally before proceeding
2. Execution & Control
• Demonstrate clear leaderships skills to the project team and client, organising and chairing briefing meetings and work in progress meetings as required
• Ensure clear roles and responsibilities are defined within the project team
• Prepare and provide project status reports at agreed intervals to the client
• Monitor and control the project schedule, immediately communicating to the client any changes or delays, maintaining the right balance of quality, time, money and people
• Manage the change order process and informing the client of any cost implications before proceeding, updating documentation as required
• Adhere to standard operating procedures set by the agency
3. Review & Closure
• Financial reconciliation and reporting against the project
• Client follow-up to review success of project
• In-house review for continuous improvement
Essential Skills
• Client facing experience
• Integrated creative agency experience, ideally with a strong understanding of digital
• Project management experience
• Excellent written and verbal communication
• Client focussed
• Working under pressure
• Proactive, self-starting approach
• Effective independently and in a team
• Planning and execution
• Attention to detail
• Professionalism
• Organised
• Good fun with a friendly approachable character!
Software Knowledge
• Microsoft Office
• Excel
• Powerpoint
Reports to
• Account Director
Are you interested in applying? Please could you get in touch with your up to date CV so we can chat further