Customer Service Advisor / Administrator

Coulter Elite Resourcing - Recruitment Specialists are now recruiting for a Customer Service Advisor / Administrator for their client based in Milton Keynes. This is a unique and exciting opportunity for a Customer Service Advisor / Administrator to join an established company who are under-going a huge patch of expansion due to company growth. As a Customer Service Advisor / Administrator you are responsible for providing first class customer support in a role which is administration focused. 40% of the position will be dealing with inbound customer enquiries and 60% of the position would be email based, looking after administration tasks within the department therefore strong communication skills are key. Principle Responsibilities:- Working within a team of 7 Customer Service AdvisorsProviding first class customer service to all customers through use of email, telephone and written communicationResolve customer issues from initial enquiry through to completionHandle complaints in a professional and sensitive mannerCreation of reports and investigations into any issues which are highlighted by the customer Person specification:- Must have excellent writing skills and be able to formulate professional emails/letters which have no spelling or grammatical errorsPrevious admin/ customer service experience (desirable BUT not esssential)A high level of IT skills, proficient in Microsoft officeBe able to prioritise, plan and organise workloads whilst in a busy environmentGood communication and inter personnel skillsTeam player This is a full time permanent Customer Service Advisor / Administrator position, 9am - 5pm Monday to Friday, offering an annual salary of GBP18,000 plus annual company benefits to include a coporate discounts across multiple brands, pension scheme, GBP500 annual clothing allowance and free car parking. If this Customer Service Advisor / Administrator position sounds like you, then please forward your CV to Oliver at Coulter Elite Resourcing. Coulter Elite Resourcing is an independent recruitment agency based in Peterborough supplying permanent and contract personnel, from office junior through to the highest levels of management both locally and nationally. Between our team we have a wealth of experience and we operate in both the Permanent, Temporary and contract marketplace, covering the following areas: Accounts, Administration, Bi-lingual, Call Centre, Customer Service, Design Engineers, Directors, Warehousing, Distribution, Engineering, Finance, Graduates, Human Resource, Insurance, IT, Legal, Logistics, PR, Media, Purchasing, Reception, Sales, Secretarial, PA, Telesales, Web Design